guest service supervisor - hotel

Overview

Languages: English

Education:

• College/CEGEP

Experience: 2 years to less than 3 years

Work must be completed on-site at the physical location. Remote work is not an option.

Work setting:

• Hotel, motel, resort

Responsibilities

Tasks

• Establish work schedules and procedures
• Perform duties similar to workers supervised
• Resolve work problems, provide technical advice, and recommend measures to improve productivity and quality
• Coordinate, assign, and review work
• Hire and train staff in job duties, safety procedures, and policies
• Maintain operation of computer systems, equipment, machinery and arrange repairs to ensure business continuity and customer service
• Requisition materials and supplies

Additional Information

Work Conditions and Physical Capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure

Personal Suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral and written communication
• Flexibility
• Initiative
• Interpersonal awareness
• Judgement
• Organized
• Team player

Employment Groups

This employer promotes equal employment opportunities for all applicants, including those self-identifying as members of these groups:

• Support for persons with disabilities: Provides awareness training to create a welcoming environment
• Support for newcomers and refugees: Provides diversity and cross-cultural training
• Support for youths: Provides awareness training for a welcoming environment
• Support for Veterans: Provides awareness training for Veterans
• Support for Indigenous people: Provides cultural competency and awareness training
• Support for mature workers: Provides awareness training for mature workers
• Supports for visible minorities: Provides diversity and cross-cultural training