guest service supervisor - hotel

Government of Canada; Niagara Falls; On-site; CAD 40,000 - 55,000; Full time

Job summary

The Government of Canada is seeking a supervisory role in Niagara Falls. The role involves coordinating activities, managing staff, ensuring business continuity, and maintaining quality and productivity. Candidates should have a college certificate and some relevant experience.

Benefits

Dental plan

Health care plan

Vision care benefits

Qualifications

• Education: College diploma or equivalent experience required.
• Experience: 1 to less than 7 months in a relevant field.

Responsibilities

• Coordinate activities with other work units or departments.
• Establish work schedules and procedures.
• Supervise 5-10 staff members.
• Maintain operations and resolve work problems.

Skills

Attention to detail

Client focus

Flexibility

Organization

Education

College certificate or diploma (3 months to less than 1 year)

Job description

Overview Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
• or equivalent experience

Experience

1 to less than 7 months

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks

• Co-ordinate activities with other work units or departments
• Establish work schedules and procedures
• Perform same duties as workers supervised
• Prepare and submit reports
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Assist clients/guests with special needs
• Co-ordinate, assign and review work
• Hire and train staff in job duties, safety procedures and company policies
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Requisition materials and supplies

Supervision

• 5-10 people

Additional information Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Tight deadlines

Personal suitability

• Accurate
• Client focus
• Flexibility
• Organized

Benefits Health benefits

• Dental plan
• Health care plan
• Vision care benefits