guest service supervisor

Government of Canada; Baie Verte; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated supervisor to coordinate activities in a fast-paced hotel environment. This role involves overseeing staff, managing schedules, and ensuring excellent service delivery to clients. The ideal candidate will have a secondary school diploma and experience in a supervisory position, with strong communication skills and a client-focused approach. Join a dynamic team where your contributions will enhance guest experiences and operational efficiency. If you thrive in a challenging environment and are passionate about customer service, this opportunity is perfect for you.

Qualifications

• 1-2 years of experience in a supervisory role.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Coordinate activities with other departments and establish work schedules.
• Assist clients with special needs and maintain operation of systems.

Skills

Client focus

Dependability

Excellent oral and written communication skills

Team player

Attention to detail

Education

Secondary (high) school graduation certificate

Tools

MS Outlook

Job description

Overview Languages

English

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

Work site

• Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hotel, motel, resort

Responsibilities and Tasks

• Coordinate activities with other work units or departments
• Establish work schedules and procedures
• Prepare and submit reports
• Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality
• Assist clients/guests with special needs
• Coordinate, assign, and review work
• Hire and train staff in job duties, safety procedures, and company policies
• Maintain operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery
• Requisition materials and supplies

Supervision

• Supervise 1 to 2 people

Computer and Technology Knowledge

• MS Outlook

Additional Information

Work Conditions and Physical Capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Tight deadlines
• Work under pressure

Personal Suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral and written communication skills
• Flexibility
• Initiative
• Interpersonal awareness
• Judgement
• Organized
• Team player