Guest Service Representative/Reservations Agent

go2HR; Tofino; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a prestigious establishment as a Guest Service Representative/Reservations Agent, where you will be at the forefront of hospitality excellence. This role offers the chance to create memorable experiences for guests while working in a renowned property recognized by industry leaders. You will handle reservations, greet guests, and ensure that every interaction reflects the highest standards of service. If you are passionate about hospitality and eager to contribute to a culture of belonging, this opportunity is perfect for you. Embrace the chance to grow in a supportive environment that values your contributions and encourages innovation.

Benefits

Financial incentives based on commitment length

Flexible working hours

Supportive work environment

Qualifications

• Minimum 2 years’ experience in the Service Industry.
• Reservations or Guest Service experience is an asset.

Responsibilities

• Ensure efficient and personalized guest service.
• Take and process reservation calls and manage online bookings.
• Check guests in and out, and welcome them upon arrival.

Skills

Exceptional guest service skills

Strong communication skills

Organizational skills

Problem-solving skills

Education

2-year college program in Hotel Management

Tools

Maestro

Epitome

Synxis

Word

Excel

Job description

Guest Service Representative/Reservations Agent

• The Wickaninnish Inn
• Front-line
• Full Time
• Permanent
• Accessible Employer: Yes
• Open to International applicants with valid Canadian Work permits: Yes

Join our Front Office Team as a Guest Service Representative/Reservations Agent, where you have the opportunity to learn and grow in a Relais & Chateaux property recognized by Forbes, Michelin (Two Keys), AAA 4-Diamond, and T&L’s World’s Best Hotel.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued. We are passionate about providing a supportive environment for our team, delivering excellence to our guests, achieving high sustainability practices, and creating a lasting legacy for our communities.

The Guest Service Representative (GSR) is the Wickaninnish Inn’s version of a Front Desk Agent, with added responsibilities. The GSR greets guests, checks them in, and acts as their personal contact during their stay. The role offers flexibility and the chance to positively impact guest experiences, including handling reservations and assisting guests upon arrival.

The Reservations Agent collaborates with the Reservations Supervisor to manage all room reservations. This position is available year-round and for co-op/internship placements (May – October).

Responsibilities & Qualifications

As a Guest Service Representative/Reservations Agent, you will:

• Ensure efficient and personalized guest service, meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond, and Forbes Standards.
• Take and process reservation calls.
• Respond to email inquiries and manage online bookings.
• Facilitate group rooming list entry and maintain reservation accuracy.
• Perform clerical duties, including maintaining reservation files and operational paperwork.
• Check guests in and out, and welcome them upon arrival.
• Provide guest orientation and deliver amenities.
• Handle inquiries about the Inn’s services via phone, email, or in person.
• Complete Guest Service and Concierge-related tasks.

The ideal candidate will embody the West Coast culture, demonstrate a commitment to hospitality excellence, and possess:

• Willingness to learn and work in a team environment.
• Exceptional guest service skills and a desire to exceed expectations.
• Strong communication, organizational, and problem-solving skills.
• Professional appearance, positive attitude, and calm demeanor.
• Minimum 2 years’ experience in the Service Industry or 1 year in a high-end luxury setting.
• Reservations or Guest Service experience is an asset.
• Completion of a 2-year college program in Hotel Management/Front Desk Operations or equivalent is an asset.
• Knowledge of Maestro, Epitome, Online booking systems (e.g., Synxis), Pro Salon, Word, Excel is an asset.
• Flexibility to work evenings and weekends.
• Valid BC Class 5 Driver’s License with at least two years of clean driving experience.
• Enthusiasm for contributing innovative ideas to improve the Front Office department.
• Ability to commit to the position for an agreed-upon period.

Salary/Wage: $20.00 per hour as Guest Service Representative and $21.00 per hour as Reservations Agent. Financial incentives are available based on commitment length.

Other Perks/Benefits

Job Application Process

To apply, please send your resume and cover letter by clicking on ‘Apply Now’. By submitting your application, you confirm that the information is accurate and consent to verification through previous employers and public social media. Due to high email volume, we will only contact candidates whose profiles match current openings.