guest service representative - hotel

Job details

Guest Service Representative - Hotel

Posted on April 24, 2025 by Employer details Crowne Plaza Moncton Downtown

Job Overview

Location: Moncton, NB

Salary: $17.00 to $18.00 per hour (To be negotiated) / 32 to 40 hours per week

Terms of Employment: Permanent employment, Full time

Work Setting: Hotel, motel, resort

Education: No degree, certificate or diploma

Experience: 7 months to less than 1 year

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Provide general information about points of interest in the area.
• Exchange foreign currency.
• Process guests' departures, calculate charges and receive payments.
• Balance cash and complete balance sheets, cash reports and related forms.
• Maintain an inventory of vacancies, reservations and room assignments.
• Follow emergency and safety procedures.
• Perform clerical duties (i.e. faxing, filing, photocopying).
• Answer telephone and relay telephone calls and messages.
• Assist clients/guests with special needs.
• Contact customers to deliver requested wakeup calls.
• Perform light housekeeping and cleaning duties.
• Provide customer service.

Computer and Technology Knowledge

• Multi-line switchboard.
• Word processing software.
• Central reservation system (CRS).
• Spreadsheet.
• Internet.
• Opera.

Work Conditions and Physical Capabilities

• Attention to detail.
• Fast-paced environment.
• Standing for extended periods.
• Work under pressure.

Personal Suitability

• Client focus.
• Dependability.
• Efficient interpersonal skills.
• Excellent oral communication.
• Excellent written communication.
• Flexibility.
• Judgement.
• Organized.
• Reliability.
• Team player.

Who Can Apply for This Job?

You can apply if you are:

• a Canadian citizen.
• a permanent resident of Canada.
• a temporary resident of Canada with a valid work permit.

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

Advertised Until

2025-05-08

Benefits

• Free parking available.

Employer Information

Crowne Plaza Moncton Downtown

Accommodation and food services.

Large business (between 100 and 500 employees).