guest service representative - hotel

Government of Canada; Moncton; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in a vibrant hotel environment. This role involves welcoming guests, managing reservations, and ensuring a smooth check-in and check-out process. You'll be the first point of contact for guests, providing them with essential information about the hotel and local attractions. Ideal candidates will possess excellent communication skills, a client-focused attitude, and the ability to thrive in a fast-paced setting. If you enjoy working with people and have a knack for organization, this is the perfect opportunity to make a meaningful impact in the hospitality sector.

Benefits

Free parking available

Qualifications

• 7 months to less than 1 year of experience in a relevant role.
• Strong communication skills and client focus are essential.

Responsibilities

• Register guests, process reservations, and provide hotel information.
• Handle guest departures, balance cash, and maintain inventory.

Skills

Attention to detail

Client focus

Excellent oral communication

Excellent written communication

Team player

Dependability

Organized

Flexibility

Judgement

Efficient interpersonal skills

Education

No degree, certificate or diploma

Tools

Multi-line switchboard

Word processing software

Central reservation system (CRS)

Spreadsheet

Internet

Opera

Job description

Overview

Languages: Bilingual

Education

• No degree, certificate or diploma

Experience

7 months to less than 1 year

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hotel, motel, resort

Responsibilities

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Exchange foreign currency
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Experience and specialization

Computer and technology knowledge

• Multi-line switchboard
• Word processing software
• Central reservation system (CRS)
• Spreadsheet
• Internet
• Opera

Additional information

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player

Benefits

Other benefits

• Free parking available