Guest Service Representative

Pacifica Hotels; Saskatchewan; On-site; CAD 30,000 - 60,000; Part time

Job summary

Pacifica Hotels is seeking a part-time Guest Service Representative for the Cambria Landing Inn, located in an idyllic setting. Ideal candidates are hands-on professionals who prioritize guest experiences and maintain high service standards. Responsibilities include managing guest relations, adhering to safety guidelines, and processing transactions effectively. Health benefits, travel perks, and competitive pay are offered.

Benefits

Medical, Dental and Vision Insurance

401k

Vacation and Sick Leave

Team Member Travel Program

Qualifications

• Hands-on, team-oriented professional with high standards.
• Ability to exceed guest expectations daily.
• Knowledge of cash handling methods.

Responsibilities

• Greet and assist guests with check-in and check-out processes.
• Maintain friendly demeanor while providing personalized service.
• Calculate and post guest accounts accurately.

Skills

Customer Service

Communication

Teamwork

Job description

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Description

Cambria Landing Inn in Cambria, CA is looking for a part time Guest Service Representative to work in one of the most beautiful settings in the world! Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest’s expectations on a daily basis.

Job Details

Description

Cambria Landing Inn in Cambria, CA is looking for a part time Guest Service Representative to work in one of the most beautiful settings in the world! Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest’s expectations on a daily basis.

Core functions of the position, but are not limited to the following;

Essential Functions and Responsibilities of the job include but are not limited to:

• Adhere to Pacifica’s Pure Stay guidelines to ensure the health, safety and comfort of our team
  
  

members and guests.

• Utilize Proper Protective Equipment (PPE) as required and in accordance with property
  
  

specific guidelines

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing
  
  

personalized service to hotel guests.

• Communicate effectively with guests and fellow team members.
• Greet arriving guests and complete established check-in procedures on a daily basis in order to
  
  

ensure that guests are fully satisfied.

• Facilitate guest departures on a daily basis by following established procedures in order to close
  
  

guest accounts and determine future room availability.

• Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using
  
  

proper cash handling methods and established procedures in order to present the guest with

accurate hotel charges upon check-out.

• Courteously answer inquiries and accept reservations, both in person and over the phone, by
  
  

utilizing Company’s reservation guideline. Accurately and professionally communicate hotel rates

and information, utilize suggestive selling techniques, demonstrate advantages and create value for

our guests.

• Maintain good guest relations by keeping abreast of all in-house and area functions in order to
  
  

answer questions and concerns with timely and knowledgeable responses in person and on

the phone.

• Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting
  
  

wake-up calls and communicating to guests to ensure timely and efficient service.

• Control cash and credit transactions at the front desk and maintains complete
  
  

responsibility for personal bank as specified by hotel policy.

• Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to
  
  

mailboxes and to guests in order to ensure the information is received by guests in a timely manner.

• Contribute to and maintain established information and communication sources such as
  
  

department and front desk logbooks in order to enhance department communications and

operations.

• Provide assistance to other team members and departments to contribute to the best overall
  
  

performance of the department and hotel.

• Perform other duties as assigned, requested or deemed necessary by management.
  
  

Health Benefits, Travel Perks & More

Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.

Pay Scale: $18.00 to $19.00/hr.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Hospitality

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