Guest Service Manager & Operation Supervisor

beBeeLeader; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading hotel chain in Toronto is seeking an experienced Hotel Operations Manager to oversee daily operations. The successful candidate will ensure exceptional experiences for guests and manage the Front Desk team. This role demands strong leadership skills and the ability to work in a fast-paced environment. Experience with hotel property management systems is a must. The position offers a dynamic work atmosphere and various employee benefits.

Benefits

Education Reimbursement

RRSP Matching Program

Annual Wellness Credit

Team Member Referral Program

Leadership Development

Team Building Events

Hotel Stay Discounts

Qualifications

• Strong leader with ability to develop skills of others.
• Proven experience in hotel operations management.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Oversee daily operations of the hotel including front office and guest services.
• Ensure exceptional guest experiences.
• Recruit, train, and supervise Front Desk / Guest Services team.

Skills

Excellent communication skills

Time management

Organizational skills

Ability to work under pressure

Tools

Microsoft Office

Hotel Property Management Systems

Job description

Overview

Hotel Operations Manager

We are currently hiring an Hotel Operations Manager to join our dynamic team. The successful candidate will be responsible for overseeing the daily operations of our hotel, including front office and guest services. This role requires a strong leader who can develop the skills of others and thrive in a fast-paced environment, maintaining composure and objectivity with guests and team members.

The ideal candidate will have excellent communication skills, both verbal and written, and be able to work effectively under pressure. They will also be organized, results-oriented, and have proven time management skills. Additionally, they will have knowledge of Microsoft Office and Hotel Property Management Systems.

Responsibilities

• Demonstrate and promote a 100% commitment to providing exceptional experiences for our guests and employees;
• Ensure guests receive prompt, professional attention and personal recognition; Ensure guests are greeted upon arrival;
• Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction;
• Maximize total hotel revenues, including occupancy and RevPAR on a daily basis;
• Maintain all policies and internal controls related to the front office operations to ensure the security of monies, credit and financial transactions, and guest security;
• Assist with recruitment, training, supervision, and discipline of Front Desk / Guest Services team members;
• Ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions;
• Promote teamwork and quality service through daily communication and coordination with other departments;
• Schedule the staff within budgeted guidelines and provide the best coverage for service demands;
• Organize and maintain front office records and equipment in accordance with hotel policy and control the inventory of front office supplies / forms;
• Assist in the preparation of the annual business plans, budgets, and marketing plans;
• Prepare, monitor and maintain front office reports as required;
• Perform other duties as assigned.

What We Offer

• Work with like-minded team members who are passionate about their work and keep things fun, every day
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It's a good place to be right now
• Education Reimbursement for you (and your children)
• RRSP Matching Program
• Annual Wellness Credit
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition Program
• Hotel Stay Discounts

About Us

We believe in outstanding hospitality and take seriously our obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process.