Guest Service Coordinator

Elmhirst's Resort; Keene; On-site; CAD 30,000 - 60,000; Part time

Job summary

A lakeside resort in Ontario seeks a Guest Service Coordinator to serve as the first point of contact for guests. Responsibilities include managing reservations, handling inquiries, and ensuring exceptional guest experiences. Ideal candidates have strong communication skills and experience in guest relations. Competitive starting pay at $19.00 per hour with approximately 35 hours per week. Join a diverse and inclusive team dedicated to sustainability and exceptional hospitality.

Benefits

Paid breaks

Access to resort facilities

Opportunities for professional development

Positive work environment

Qualifications

• Experience in guest relations required.
• Proficient in English (verbal & written); second language is an asset.
• Ability to handle multiple tasks in an fast-paced environment.

Responsibilities

• Provide courteous telephone and in-person services.
• Create and adjust reservations via multiple platforms.
• Handle cash and credit card transactions accurately.

Skills

Communication skills

Interpersonal abilities

Problem-solving

Flexibility

Tools

Microsoft Windows applications

Job description

Guest Service Coordinator

Elmhirst’s Resort is an all season, cottage resort and conference/wedding facility located on Rice Lake, (approximately 25 minutes from Peterborough). The guest service coordinator is the first point of contact for our guests. Creating a friendly and professional environment, while possessing great communication skills with guests, departments, other team members is a must along with a genuine desire to exceed guests’ expectations.

Responsibilities

• Providing courteous and efficient telephone and in person services
• Creating a variety of reservations via telephone, email reservations, correspondence and in person
• Making new cottage and restaurant reservations as required on separate platforms
• Adjusting guests reservations as required
• Collecting & maintaining information on the Resort and surrounding area
• Answering guest inquiries regarding rates, special packages, and general information accurately and in a timely manner
• Reports to the Senior Rooms Division Leader
• Responsible for opening the office when working the AM shiftand resort audit when working PM shift
• Handling cash and credit card transactions effectively and accurately to properly take payments in person and via telephone
• Ensuring the safety and well being of our guests and co-workers by maintaining a knowledge of crisis and emergency procedures
• Creating a professional environment and exceptional guest experiences
• Complete special projects as assigned

Qualifications:

Experience in guest relations

• Must be flexible in terms of working hours
• Proficient in the English language (verbal & written), second language is an asset
• Must be able to handle a multitude of tasks in an intense, ever-changing environment
• Ability to focus attention on guest needs, always remaining calm and courteous
• Computer literate in Microsoft Window applications
• Strong interpersonal and problem solving abilities
• Working shifts as business levels dictate
• Highly responsible & reliable

Pay / Hours:

• Starting at $19.00 per hour
• Approximately 35 hours per week consisting of variety of days/evenings, weekdays/weekends and holiday shifts

What do we offer:

• A positive and constructive work environment
• An opportunity to cross train in other departments
• Fair scheduling, (no “on-call” shifts, collaboration in schedule building)
• Paid 40 min break every shift
• All training is conducted during paid shifts, on the job training
• Staff meals during all shifts
• Opportunities for professional development
• Access to resort facilities at no charge, some restrictions apply
• Regular performance reviews
• A culture that is diverse and inclusive (2SLGBTQIA+ Chamber of Commerce, Rainbow Registered Accredited)
• A beautiful rural, lakefront environment and a real commitment to sustainability (Sustainable Tourism 2030 Gold Certified member)
• Recognized as a leader in hospitality careers and employment (TIAO Tourism Employer of the Year 2019)

Elmhirst’s Resort is committed to creating an equitable, diverse, and inclusive culture that attracts, develops, and retains the best team to provide exceptional hospitality.