Guest Service Associate - F&B Service

Accor Hotels; Banff, Vancouver, Toronto; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading hotel chain in Canada seeks a dedicated Food & Beverage staff member. The ideal candidate will provide professional service, maintain high cleanliness standards, and demonstrate strong problem-solving capabilities. Experience in a luxury hotel is required, reflecting the need for exceptional service orientation and teamwork skills.

Qualifications

• Prior experience with Luxury Hotel in the same capacity.
• Strong operational technical knowledge.
• Outstanding personality with high energy and enthusiasm.

Responsibilities

• Provide courteous and efficient service according to ibis standards.
• Ensure cleanliness and organization of the work area.
• Adapt and rotate within different sub-departments as assigned.

Skills

Service Orientation

Problem Solving

Multi-tasking

Teamwork

Job description

Job Description

Operational

• To provide courteous, professional, efficient and flexible service at all times following ibisstandards.
• To perform all duties and tasks in the assigned place of work
• To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage division or any other department of the hotel as assigned.
• To be fully conversant with all services and facilities offered by the hotel.
• To perform opening and closing procedures established for the place of work as assigned.
• To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
• To ensure that the place of work and surrounding area is kept clean and organized at all times.
• To monitor operating supplies and reduce spoilage and wastage.
• To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

Qualifications

• Prior experience with Luxury Hotel in the same capacity
• Strong operational technical knowledge Outstanding personality and unmatched levels of energy, enthusiasm and commitment.•
• Excellent multi tasking, problem solving, service orientation and interpersonal team skills Displays high level of flexibility,initiative, sincerity and team work