Guest Service Agent | The Anndore House

Silver Hotel Group; Toronto; On-site; CAD 35,000 - 45,000; Full time

Job summary

Join a leading hotel group as a Guest Services Agent, where you'll create exceptional experiences for guests. In this role, you will be the first point of contact, ensuring a warm welcome and assisting with inquiries. If you thrive in a fast-paced environment and enjoy working with people from around the world, this opportunity is for you. We offer a supportive team culture, education reimbursement, and various perks to enhance your career and well-being.

Benefits

Education Reimbursement

Annual Wellness Credit

Team Member Referral Program

Leadership Development

Team Building Events

Culture of Recognition Program

Hotel Stay Discounts

Qualifications

• Customer service experience in a hotel front desk role.
• Excellent written and verbal communication skills.
• Computer literacy in Word and Excel.

Responsibilities

• Maintain a warm and friendly demeanor with guests.
• Handle guest registration and room assignments.
• Resolve customer complaints and inquiries.

Skills

Customer Service

Communication

Problem-Solving

Tools

Word

Excel

Maestro

Opera

Job description

Guest Services Agent

We are currently looking for a Guest Services Agent! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service.

What We Offer

• Work with like-minded team members who are passionate about their work and keep things fun, every day!
• Work with a reputable brand and be part of Silver Hotel Group, a company committed to a culture of respect, appreciation, and fun!
• A fast-paced environment in an exciting industry, where you get to meet people from all over the world.
• Education Reimbursement for you (and your children!)
• Annual Wellness Credit
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition Program
• Hotel Stay Discounts

Key Responsibilities

Reporting to the Guest Services Manager, the Guest Service Agent will:

• Maintain a warm and friendly demeanor at all times with guests and team members;
• Comply with all company standards and brand standards, if applicable;
• Interact with all guests during check-in and check-out procedures;
• Create and cancel reservations, handle check-in and check-outs;
• Greet all incoming and outgoing calls professionally and promptly;
• Review logbook and emails daily, complete all tasks on the checklist;
• Maintain proper operation of front desk telephones, be familiar with daily sell rates;
• Balance and prepare paperwork for shift closing according to hotel standards;
• Coordinate with other hotel departments effectively;
• Handle guest registration, room assignments, and accommodate special requests;
• Process check-ins/check-outs in accordance with hotel policies;
• Resolve customer complaints and assist with inquiries related to hotel services and local attractions;
• Perform other duties as assigned by the Supervisor or department manager.

What We Are Looking For...

• Customer Service experience, preferably in a Hotel Front Desk role;
• Excellent written and verbal communication skills;
• Computer literacy in Word and Excel; Maestro's or Opera experience is an asset;
• Results-oriented, flexible, and able to work in a busy environment;
• Self-motivated with problem-solving skills and ability to complete projects independently;
• Friendly, energetic, enthusiastic, professional appearance;
• Availability to work days, evenings, weekends, and holidays;
• Legal authorization to work in Canada.

About The Anndore Hotel & Apartments: A historic and stylish hotel in Toronto, featuring contemporary rooms, restaurants, and event spaces, located in a vibrant neighborhood.

About Us

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company with a diverse portfolio across Canada and the U.S. We foster a culture of passion, creativity, and fun, guided by our core values: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. Our mantra “You Matter” reflects our commitment to our 600+ team members.

Help us build something exceptional!

We are committed to accessibility and equal opportunity employment, respecting all individuals and providing accommodations upon request. Please contact Human Resources at 905-362-9480 for assistance.