Guest Service Agent - MTN House Hotel & Spa

Basecamp Resorts; Canmore; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a rapidly growing hospitality brand as a Guest Service Agent at a boutique hotel in Canmore. This full-time role involves managing guest check-ins, inquiries, and concierge services, ensuring an exceptional experience for all visitors. With a focus on teamwork and a friendly work environment, you'll be part of a company recognized for its commitment to providing a home away from home. Enjoy competitive wages, health benefits, and opportunities for advancement while working in a vibrant community surrounded by stunning natural beauty. If you have a passion for hospitality and a positive attitude, this opportunity is perfect for you!

Benefits

Quarterly Gratuity Program

Health Benefits Plan

Employee Discounted Rates

Family and Friends Discount

Opportunities for Advancement

Friendly Work Environment

Qualifications

• 1-2 years of experience in a similar upscale setting preferred.
• Strong organizational and prioritization skills are essential.

Responsibilities

• Manage reservations and perform check-in/check-out procedures.
• Provide basic concierge services and coordinate dining reservations.

Skills

Organizational Skills

Customer Service

Problem-Solving

Communication

Education

High School Diploma

Hospitality Management Degree

Tools

Hotel PMS Systems

Webrez Pro

Job description

Guest Service Agent - MTN House Hotel & Spa

1 Silvertip Trail, Canmore, AB T1W 2Z7, Canada

Job Description

Posted: Monday, May 5, 2025 at 8:00 AM

Position: Guest Service Agent at MTN House by Basecamp, Canmore

About Basecamp Property Management Ltd:

Basecamp Properties is a rapidly growing chain of boutique hotels located in Canmore, Banff, Lake Louise & Kananaskis in Alberta, and Revelstoke & Golden in British Columbia. Our team is driven by core values and dedicated to providing guests a home away from home. Basecamp resorts received Hotelier Magazine’s 2023 Regional Company of the Year award.

MTN House by Basecamp features 99 renovated hotel rooms, an upscale restaurant with a farm-to-table ethos, and Canmore’s first Nordic Spa (opening 2025).

Why Work for Us?

• Quarterly gratuity program
• Be part of Canada's fastest-growing hospitality brand
• Health benefits plan
• Family and Friends discount at Basecamp
• Employee discounted rates across all properties
• Competitive wages based on experience
• Opportunities for advancement
• Friendly work environment
• Work hard, have fun!

Position Overview:

Reporting to the Front Office Manager, the Guest Service Agent handles daily check-in/check-out procedures, guest inquiries, and basic concierge services, ensuring exceptional customer service.

Wage: $19-$20 per hour

Type: Full-time, permanent position with weekend shifts required

Key Responsibilities:

• Manage reservations and virtual check-in duties, including payments, online registration, and damage deposits
• Perform in-person check-ins and checkouts
• Handle administrative tasks and guest interactions via multiple channels (phone, email, messaging)
• Coordinate dining reservations and communicate dietary or special requests to F&B team
• Provide basic concierge services like attraction bookings
• Collaborate with housekeeping and maintenance to ensure room readiness
• Represent the lobby as an ambassador during peak times to ensure a memorable guest experience

Requirements:

• 1-2 years of experience in a similar upscale setting preferred but not required
• Experience with hotel PMS systems preferred; Webrez Pro knowledge is a plus
• Strong organizational and prioritization skills
• Ability to work independently and under pressure
• Proactive problem-solving skills
• Positive attitude and team-oriented mindset

Basecamp Resorts is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all candidates and support accommodations for applicants with disabilities. For assistance or inquiries, contact Beth at [e-mail].