Guest Service Agent - Matrix Hotel

Crescent Hotels & Resorts; Edmonton; On-site; CAD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive wages

Exceptional benefits plan

Flexible scheduling

Discounts at Crescent properties

Job summary

Matrix Hotel Edmonton is seeking a friendly Guest Service Agent dedicated to delivering exceptional service and guest satisfaction. You will greet guests, handle check-ins/outs, manage bookings, and guide guests on hotel amenities and local attractions.

Join Crescent Hotels & Resorts in a role that values teamwork, enthusiasm, and attention to detail, with flexible shifts and opportunities to grow within a renowned hospitality group.

Qualifications

• Qualified candidates show collaboration and a guest-first mindset.
• Strong communication and coordination skills for front desk tasks.
• Attention to detail and reliability in a fast-paced hotel environment.

Responsibilities

• Check guests in and out of rooms and manage reservations.
• Process payments for hotel services and provide accurate information on amenities.
• Share knowledge of local area and hotel features to enhance guest stays.
• Be the first point of contact to ensure memorable experiences for guests.

Skills

Team Player

Enthusiastic

Detail Oriented

Job description

Matrix Hotel Edmonton
10640 100 Ave NW
Edmonton, AB T5J, CAN

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

At Matrix Hotel, we are looking for our next great team member to join us on our Guest Services team. We are committed to providing you with:

• Competitive wages
• An exceptional benefit plan for eligible associates & your family members
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members

Opportunity to grow with us

A workplace that you can be proud of, where you are valued, trusted and supported by the team

Here is what you will be doing each day:

As our Guest Service Agent, you will be working with our Guest Services team to provide excellent customer service to our guests.

You will be checking guests in and out of their rooms, managing reservations, processing payments for hotel services, and sharing your insights and knowledge of the amazing amenities in the area and hotel.

Ultimately, you will be our guest’s first point of contact and manage all aspects of their stay with us to ensure the most memorable of experiences.

Does this sound like you?

You take pride in your communication and organizational skills, have an upbeat and engaging personality, and a true passion for customer service and the guest experience.

You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Qualifications

Skills

Behaviors

Required

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well