Guest Service Agent- Full- Time

Hampton Inn & Suites by Hilton Kelowna Airport; Kelowna; On-site; CAD 35,000 - 45,000; Full time

Job summary

Join a dynamic team at a leading hotel in Kelowna as a Full-Time Guest Service Agent. The role involves managing guest check-ins and check-outs, addressing customer needs, and assisting in breakfast service. We offer a supportive environment with great employee benefits and opportunities for growth.

Benefits

Extended Health and Dental Benefits

Employee and Family Assistance Program

World-wide accommodation and dining discounts

Employee discounts on accommodations and dining

Focus on staff recognition and teambuilding

Room for growth and development

Qualifications

• Valid BC Class 5 driver’s license required.
• Previous hotel experience is an asset.
• Good computer skills required.

Responsibilities

• Welcome and acknowledge guests and address their service needs.
• Process guest check-ins and check-outs and create new reservations.
• Assist with the continental breakfast as needed and maintain food safety guidelines.

Skills

Customer Service

Computer Skills

Education

High School Graduation

Job description

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Hampton Inn & Suites - Kelowna Airport is currently looking to fill the role of Full-Time Guest Service Agent.

We are also on a bus route, with a stop just outside of the hotel, and our complimentary shuttlealso picks up our employees from the bus loop at UBCO!

What will you be doing?

• Welcome and acknowledge guests
• Anticipate and address guests' service needs
• Process all guest check-ins, check-outs, and create new reservations
• Secure payment; activate/reissue room keys following hotels policies and procedures
• Coordinate with Housekeeping to track room status and guest concerns
• Demonstrate knowledge of hotel room categories, room rates, packages, and promotions
• Maintain confidentiality of proprietary information
• Assist with the continental breakfast as needed
• Preparing foods as per F&B Operations guidelines
• Understand, follow and implement food safe guidelines
• Setting out/arranging cold food, such as pastries, cereals, etc
• Clearing and cleaning tables as they are vacated
• Preparing and setting up hot food items
• Restocking items consistently throughout breakfast hours and for the next day
• Washing serving equipment and returning to storage
• Perform other reasonable job duties as requested by Supervisors and Managers
• Available to work varied shifts: days, evenings, weekends and holidays
  
  

What are we looking for?

• High School graduation required
• Valid BC Class 5 driver’s license
• Previous hotel experience is an asset
• Commitment to delivering a high level of customer service
• Superhost training is an asset
• Good computer skills required
• Must be legally eligible to work in Canada without restriction
  
  

Perks:

• Extended Health and Dental Benefits
• Employee and Family Assistance Program
• World-wide accommodation and dining discounts with Hilton brands
• Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort, Eldorado Marina, and Four Points by Sheraton Kelowna Airport Hotel)
• An excellent work environment, with a focus on staff recognition and teambuilding
• Room for growth and development
  
  

Don't miss this exciting opportunity to join our Hampton family!

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