Guest Service Agent | Days Inn & Suites Thunder Bay

Silver Hotel Group; Northwestern Ontario; On-site; CAD 30,000 - 40,000; Part time

Job summary

Join a dynamic team as a Guest Services Agent at a vibrant hotel, where you will create memorable experiences for guests from around the world. This exciting role focuses on providing exceptional customer service, managing reservations, and ensuring a welcoming atmosphere. With opportunities for leadership development and a commitment to employee wellness, this position offers a chance to grow in a fast-paced environment. Be part of a reputable brand that values respect, appreciation, and fun, making every day a rewarding experience.

Benefits

Education Reimbursement

Annual Wellness Credit

Team Member Referral Program

Leadership Development Opportunities

Team Building Events

Recognition Culture Program

Hotel Stay Discounts

Qualifications

• Experience in hotel front desk roles preferred.
• Ability to work flexibly in a busy environment.

Responsibilities

• Manage guest check-ins and check-outs, create and cancel reservations.
• Handle guest inquiries and resolve complaints.

Skills

Customer Service Experience

Excellent Communication Skills

Proficiency in Word and Excel

Problem-Solving Skills

Education

High School Diploma

Tools

Maestro

Opera

Job description

Guest Services Agent

We are currently seeking a Part-Time Guest Services Agent! The primary role of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, along with exceptional service.

What We Offer

• Work with passionate team members who keep the environment fun every day
• Be part of Silver Hotel Group, a reputable brand committed to a culture of respect, appreciation, and fun
• Experience a fast-paced environment in an exciting industry, meeting people from around the world
• Education reimbursement for employees and their children
• Annual Wellness Credit
• Team Member Referral Program
• Leadership Development opportunities
• Team Building Events
• Recognition Culture Program
• Hotel Stay Discounts

Key Responsibilities

Reporting to the Guest Services Manager, the Guest Service Agent will:

1. Maintain a warm, friendly demeanor with guests and team members
2. Adhere to all company and brand standards
3. Manage guest check-ins and check-outs, create and cancel reservations
4. Handle incoming and outgoing calls professionally
5. Review logs and emails daily, complete checklists
6. Operate front desk telephones and be familiar with daily rates
7. Balance and prepare shift paperwork according to hotel standards
8. Coordinate with hotel departments and handle guest requests
9. Manage guest registration, room assignments, and special requests
10. Handle guest inquiries and resolve complaints
11. Perform additional duties as assigned

Qualifications

• Customer service experience, preferably in hotel front desk roles
• Excellent communication skills, both written and verbal
• Proficiency in Word and Excel; experience with Maestro or Opera is a plus
• Ability to work flexibly in a busy environment
• Self-motivated with problem-solving skills
• Friendly, energetic, professional appearance
• Availability to work days, evenings, weekends, and holidays
• Legal authorization to work in Canada

About Days Inn & Suites Thunder Bay

Our hotel offers 92 guestrooms, a fitness room, saltwater pool, hot tub, and meeting room. We serve a deluxe continental breakfast daily, located near the airport, colleges, and shopping areas, with convenient parking options.

About Silver Hotel Group

Silver Hotel Group is a family-owned Canadian hotel investment and management company with a diverse portfolio across Canada and the U.S. We value passion, creativity, and fun, guided by our core values: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. Our mantra "You Matter" reflects our commitment to our 600+ team members.

We are committed to providing an accessible, barrier-free environment and are an equal opportunity employer. Accommodations are available upon request for applicants with disabilities.