Guest Service Agent - Baker Creek by Basecamp

Basecamp Resorts Ltd; Lake Louise; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a growing boutique hotel chain as a Guest Service Agent at our remote Baker Creek location. You'll be the welcoming face for our guests, helping with check-in and providing excellent service in a rustic environment surrounded by nature. This role offers competitive wages, a supportive team atmosphere, and opportunities for career advancement in a location known for its breathtaking views and outdoor activities.

Benefits

Quarterly Gratuity Program

Staff accommodation

Health benefits plan

Family and Friends discount

Friendly atmosphere

Qualifications

• 1 year customer service experience preferred, training provided for the right candidate.
• Must be flexible with various shifts.
• Bilingual is an asset.

Responsibilities

• Greet customers and handle check-in/check-out procedures.
• Assist guests with payment transactions.
• Maintain a clean environment and help with guest requests.

Skills

Customer Service

Fluency in English

Computer Skills

Tools

Hotel Property Management Software

Microsoft Office

Job description

Guest Service Agent - Baker Creek by Basecamp

Bow Valley Pkwy, Lake Louise, AB T0L 1E0, Canada

Job Description

Posted Tuesday, June 3, 2025 at 8:00 AM

Guest Service Agent

Basecamp Properties, Baker Creek (Lake Louise)

About Basecamp

Basecamp Properties is a rapidly growing boutique chain of hotels based in Canmore, Banff & Lake Louise, Alberta and Revelstoke & Golden, British Columbia. We are a younger and energetic team driven by our values and providing our guests with an exceptional experience in a home away from home. We are continuously expanding to better serve the resort communities of the Rocky Mountains.

Why Work for Us?

• Quarterly Gratuity Program!
• We offer staff accommodation (must have a "negative" criminal record check)
• We have a health benefits plan
• Family and Friends discount at Basecamp
• We offer competitive wages
• There is room for advancement in our growing company
• We have a friendly atmosphere
• We believe in working hard and having fun!

Position Overview

We require a full-time guest service agent for our remote property in Baker Creek who will enthusiastically greet customers and cater their needs during their stay. A strong, motivated team is already in place, and we are looking for the same drive and commitment. Baker Creek Mountain Resort is remote near the 1A Village and Lake Louise and adjacent to the river. Baker Creek is 10 minutes away from Lake Louise and 30 minutes away from Banff. Baker Creek is a rustic resort with 19 stand alone chalets and a main building.

Salary: $18.00-19.00 per hour

Key Responsibilities

• Greet customers, listen, and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attraction.
• Complete the registration, check-in, and check-out procedures.
• Assist guests with payment transactions and ensure proper methods of payment are taken and processed accurately.
• Promptly answer the telephone-using positive, professional fluently in English.
• Utilize the company computers and reservation software to input and receive information.
• Remain calm and alert, especially during an emergency and/or heavy hotel activity and resolve complications such as location changes or credit issues.
• File guest complaints and inquiries; conducting thorough research to develop the most effective solutions and negotiate results.
• Assist our housekeeping team, fulfilling guest requests when required.
• Maintain a clean “guest ready” working environment.
• Make breakfast baskets.
• Barista in the small café and gift shop.

Skills and Experience

• Ability to accurately input information using Hotel Property Management Software.
• Must be flexible to work various shifts throughout the week.
• 1 year customer service previous experience is preferred, however, for the right candidate training is provided.
• Fluent in English, bilingual is an asset.
• Computer and Microsoft skills are a must.

Basecamp Resorts is an equal opportunity employer. We are dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed to fostering diversity and inclusion and celebrate differences. We comply with all federal, provincial and local laws that prohibit discrimination when making all decisions about employment. We welcome all applications from a wide range of candidate. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at [e-mail] to discuss your needs confidentially.

Bow Valley Pkwy, Lake Louise, AB T0L 1E0, Canada