Guest Service Agent

Marriott Hotels Resorts; Saskatoon; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading hospitality company in Canada is seeking a full-time guest services representative. The role involves handling guest check-ins and check-outs, processing payments, and ensuring customer satisfaction. Ideal candidates should have a high school diploma and strong customer service skills. This position offers opportunities to work in a dynamic hotel environment.

Qualifications

• No related work experience required.
• No supervisory experience required.
• No specific licenses or certifications required.

Responsibilities

• Process all guest check-ins, check-outs, and room assignments.
• Secure payment and activate room keys.
• Communicate room status and guest concerns to staff.

Skills

Restaurant Experience

Customer Service

Hotel Experience

Taleo

Hospitality Experience

Cashiering

Food Safety Experience

Guest Relations Experience

Animal Handling

Front Desk

Guest Services

Phone Etiquette

Education

High school diploma or G.E.D. equivalent

Job description

Overview

POSITION SUMMARY: Process all guest check-ins check-outs room assignments and room change / late check-out requests. Secure payment; activate / reissue room keys. Ensure rates match market codes document exceptions. Verify / adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports contingency lists and credit card authorization reports. Supply guests with directions and information. Answer record and process all guest calls requests questions or concerns; follow up to ensure each has been met to guests satisfaction. Arrange transportation for guests / visitors. Count and secure bank at beginning and end of shift. Cash-guests checks process all payment types vouchers paid-outs charges and provide change. Notify Loss Prevention / Security of any reports of theft.

Follow company policies and procedures; report accidents injuries and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Qualifications

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Notification to Applicants: Delta Hotels Saskatoon Downtown takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting our online application or an interview please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Required Experience: Unclear Seniority

Key Skills

Restaurant Experience,Customer Service,Hotel Experience,Taleo,Hospitality Experience,Cashiering,Food Safety Experience,Guest Relations Experience,Animal Handling,Front Desk,Guest Services,Phone Etiquette

Employment Type: Full-Time

Experience: years

Vacancy: 1