Guest Service Agent

Sandman Hotel Group; Revelstoke; On-site; CAD 35,000 - 45,000; Full time

Job summary

Join Sandman Hotel Group as a Guest Service Agent at our Revelstoke location. You will be the face of our hotel, providing exceptional service to guests while managing front desk operations. Benefit from flexible schedules, competitive compensation, and exclusive employee perks including discounts and access to local attractions. This role is perfect for those seeking a fulfilling career in the hospitality industry.

Benefits

Discounted Hotel Stays

Employee Pass to Revelstoke Mountain Resort

Fit to Work Program incentives

Group Life Insurance, Extended Health, Dental, Vision Care

Matching RRSP program after one year

Employee Assistance Program (EAP)

Qualifications

• Completion of a two-year apprenticeship program in front desk operations or hotel management preferred.
• Experience in all aspects of customer service and people management.
• Strong working knowledge of accounting practices and principles.

Responsibilities

• Provide a warm, welcoming and friendly environment.
• Check guests in and out of the hotel.
• Respond to client inquiries and arrange transportation for guests.

Skills

Customer service

Time management

Conflict resolution

Education

Completion of a two-year apprenticeship program in front desk operations or hotel management

1 year of experience as a Hotel Front Desk Clerk

Tools

Opera/Opera Cloud

Job description

Job Description

Posted Tuesday, June 17, 2025 at 3:00 AM

Proud to be 100% Canadian-owned,Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. Specific to our Sandman Hotel Revelstoke we also include for employees, access passes to our Revelstoke Mountain Resort Pipe Mountain Coaster, Gondola and mountain bike runs. If you are looking for a future career in hospitality, or a for a seasonal position, then the Sandman Hotel Revelstoke may be perfect for you

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

• Summer Employee Pass to Revelstoke Mountain Resort with Public Transport available.
• Discounted Hotel Stays for Team Members and Family & Friends rates too!
• Fit to Work Program incentives.
• Reciprocal deals on summer lift tickets at other local mountains.
• Northland Perks Program and third-party partnership discounts for all employees.
• Group Life Insurance, Extended Health, Dental, Vision Care upon 3 months of employment, maintaining a minimum of 26+ hours per week.
• Matching RRSP program (after 1 year of full-time service)
• Employee Assistance Program (EAP)
• Refer a friend or family and earn money!

First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats- from meet-and-greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit. We know you'd love to hear about our perks- incredible team rates and discounts at all 7 of our restaurant brands are just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our team.

JOB REQUIREMENTS:

• Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
• 1 year of experience as a Hotel Front Desk Clerk Preferred
• Experience in all aspects of customer service and people management
• Strong working knowledge of accounting practices and principles
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
• Exceptional conflict resolution, negotiation, and objection handling skills
• Able to effectively communicate both verbally and in writing
• High level of proficiency Opera/Opera Cloud

DUTIES:

• To provide a warm, welcoming and friendly environment
• Responsible for checking guests in and out of the Hotel.
• Answers various questions from guests and arranges transportation for guests.
• Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
• Book telephone reservations
• Computes bills, collects payment and makes change for guests.
• Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
• Print updated in-house, arrival, departure, and room status reports every two hours
• Check all unresolved departures.
• Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
• Write all wake-up call requests on specified form and enter on switchboard.
• Complete welcome calls.
• Clean and tidy front desk area.
• Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
• As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
• Provide information to staff and/or clients about special activities.
• Observe and report any security issues to the Manager.

APPLICABLE SKILLS:

• Excellent customer relations.
• Must have time-management skills.
• Adaptable to change and be able to handle multiple priorities under pressure.
• Eager and focused to exceed guest expectations.

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**

**ABSOLUTELY NO PHONE CALLS PLEASE**

Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code.

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/ .