Guest Service Agent

Northland Properties; Dartmouth; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Team discounts

Hotel and dining discounts

Career development opportunities

Employee assistance program

RRSP matching

Job summary

Sandman Hotel Group in Nova Scotia seeks a Guest Service Agent to provide a welcoming experience, check guests in/out, and support front desk operations. This role offers both full-time and part-time schedules with opportunities for personal development and career growth.

The position requires strong customer service, accounting knowledge, and proficiency with Opera/Opera Cloud. Team discounts and dining benefits are among the perks.

Qualifications

• Two-year apprenticeship in front desk operations or hotel management preferred.
• At least 1 year of front desk experience preferred.
• Experience in customer service and people management.
• Strong knowledge of accounting practices and principles.
• Excellent communication and conflict resolution skills.
• Proficiency with Opera/Opera Cloud.
• Full-time and part-time roles available.

Responsibilities

• Provide a warm, welcoming environment for guests.
• Check guests in and out of the hotel.
• Luggage assistance and room access delivery.
• Issue room keys, pamphlets, discount cards, etc.
• Answer inquiries from guests via phone, email and in person.
• Book telephone reservations and process guest payments.
• Count and verify cash, shift activity, keys and reports every two hours.
• Maintain a tidy front desk area and stock needed items.
• Refer inquiries to appropriate departments and present a positive image to visitors.
• Provide information about activities and observe security issues to report.

Skills

Two-year apprenticeship

Front desk experience

Customer service

Accounting principles

Analytical skills

Conflict resolution

Communication skills

Opera/Opera Cloud

Education

Two-year apprenticeship program

Tools

Opera/Opera Cloud

Job description

Proud to be 100% Canadian-owned, Northland Properties are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats—from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit. We know you'd love to hear about our perks—incurable team rates and discounts at all 7 of our restaurant brands is just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our team.

JOB REQUIREMENTS

• Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
• 1 year of experience as a Hotel Front Desk Clerk Preferred
• Experience in all aspects of customer service and people management
• Strong working knowledge of accounting practices and principles
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
• Exceptional conflict resolution, negotiation, and objection handling skills
• Able to effectively communicate both verbally and in writing
• High level of proficiency Opera/Opera Cloud
• Full Time and Part time available

DUTIES

• To provide a warm, welcoming and friendly environment
• Responsible for checking guests in and out of the Hotel.
• Luggage assistance
• Issues room keys, pamphlets, discount cards, etc.
• Answers various questions from guests and arranges transportation for guests.
• Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
• Book telephone reservations
• Computes bills, collects payment and makes change for guests.
• Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
• Print updated in-house, arrival, departure, and room status reports every two hours
• Check all unresolved departures.
• Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
• Write all wake-up call requests on specified form and enter on switchboard.
• Complete welcome calls.
• Clean and tidy front desk area.
• Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
• As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
• Provide information to staff and/or clients about special activities.
• Observe and report any security issues to the Manager.

APPLICABLE SKILLS

• Excellent customer relations.
• Must have time-management skills.
• Adaptable to change and be able to handle multiple priorities under pressure.
• Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

• Rewards, Recognition, Team Events & Milestone Awards
• Team Member and Friends & Family Hotel Discounts
• Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
• Discounts at Grouse Mountain & Revelstoke Mountain Resort
• Career Development, Training & Internal Promotion Opportunities
• Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
• Employee Referral Bonus Program
• RRSP Matching Program
• Extended Health, Dental, Vision & Life Insurance
• Complimentary Hotel Stays
• Tuition Credit Program
• Supportive, Inclusive Workplace Culture

SUMMATION

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.

ABSOLUTELY NO PHONE CALLS PLEASE

Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code.

NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws.

Accommodations are available at any stage of the recruitment process upon request. If you need support, please email [e-mail]. NPC takes seriously its obligations under the Human Rights Code.