guest service agent

Government of Canada; Cranbrook; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading company in the hospitality industry is seeking a dedicated individual to join their team. The role involves managing guest registrations, resolving complaints, and providing exceptional customer service. Candidates should have a secondary school graduation certificate and 1-2 years of relevant experience. The position requires attention to detail and the ability to work in a fast-paced environment. Own transportation is necessary as the work is on-site in a hotel setting.

Qualifications

• 1 to 2 years of experience required.

Responsibilities

• Investigate complaints and claims.
• Register arriving guests and assign rooms.
• Provide customer service.

Skills

Client focus

Dependability

Excellent oral communication

Excellent written communication

Team player

Education

Secondary (high) school graduation certificate

Tools

Spreadsheet

Internet

Opera

Job description

Overview Languages

English

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hospitality industry
• Hotel, motel, resort

Responsibilities Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Exchange foreign currency
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Experience and specialization Computer and technology knowledge

• Spreadsheet
• Internet
• Opera

Additional information Transportation/travel information

• Own transportation

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Overtime required
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Resourcefulness