Guest Service Agent

Bouwa Whee; Canada; Hybrid; CAD 37,000 - 52,000; Full time

Job summary

The Det'on Cho Group of Companies seeks a Guest Services Agent for the Keskorie Boarding Home in the Northwest Territories. You will greet clients, resolve issues, and coordinate transfers to ensure safe, respectful support for Indigenous residents.

Under supervision of Hotel Operation Manager and Front Desk Supervisor, you will manage concerns, assist with travel and meals, and perform room audits as part of daily duties.

Qualifications

• Updated Immunization Record is required.
• Criminal Record with Vulnerable Sector Check is required.
• First Aid/CPR certification is required or willingness to obtain it.
• WHMIS certification is required.

Responsibilities

• Greet clients upon arrival and ensure a welcoming experience.
• Coordinate and monitor hotel transfers for smooth transportation and accommodations.
• Assist with luggage and shuttle service as needed.
• Conduct welfare checks and address concerns promptly.
• Handle guest complaints according to procedures.
• Assist clients in contacting Medical Travel for travel and health inquiries.
• Assist with meal distribution.

Skills

Interpersonal skills

Customer service

Data entry

First Aid/CPR

Education

Criminal Record Check

Immunization record

WHMIS Certificate

Tools

MS Office Suite

Job description

The Det'on Cho Group of Companies is an investment company with 31 diverse companies, including 9 wholly owned subsidiaries and 22 joint venture partners serving our customers in the Northwest Territories and beyond. We promote a positive and supportive workplace focused on growth, teamwork and the care for our employees and are seeking aGuest Services Agent.Our Keskorie Boarding Home is cultural oriented with a friendly work environment that houses people from all over the Territory.

What You Will Do

Under the supervision and direction of the Hotel Operation Manager and Front Desk Supervisor, the Guest Services Agent addresses and manages clients’ concerns and requests. This role offers a unique opportunity to contribute to the well-being of Indigenous clients by providing culturally sensitive support and assistance throughout their stay at Keskorie Boarding Home. Scheduled shift hours will be 8:30 am to 5:00 pm, Monday to Friday.

A Day In The Life

• Greet clients upon arrival at the facility, ensuring a positive and welcoming experience.
• Work collaboratively with team members, communicate clearly, and resolve conflicts constructively.
• Coordinate and monitor hotel transfers to ensure clients experience smooth and efficient transportation and accommodations.
• Coordinate with reception and shuttle drivers to facilitate clients' daily movements to hospitals and clinics.
• Conduct welfare checks by visiting clients at hotels, gathering real-time feedback, and addressing any concerns or issues promptly.
• Handle guest complaints and concerns according to procedures and policies
• Assist with luggage and shuttle service when necessary
• Assist clients in contacting Medical Travel (MT) regarding travel arrangements and health-related inquiries, as required.
• Assist with meal distribution (lunch and snacks)
• Conduct hotel guest room audits to identify safety, maintenance, and client service concerns, reporting and following up on issues as appropriate.
• Expected to be scheduled to work at partner hotels as part of regular job duties, based on operational requirements.

Job Requirements

• Updated Immunization Record
• Criminal Record with Vulnerable Sector Check

What You Bring

• Knowledge of MS Office Suite and some data entry experience an asset
• Excellent interpersonal skills and a friendly demeanor to create a welcoming environment for clients
• Must have a valid First Aid/CPR Certificate or willing to take training immediately
• WHMIS Certificate
• Self-motivated and trustworthy
• Must be able to work in a fast-paced environment
• Ability to follow company processes, policies and procedures

We thank all applicants for submissions, however only those shortlisted for an interview will be contacted.

Priority Statement

We are committed to building a diverse and inclusive workplace where all employees feel valued and supported. We encourage applications from all individuals who meet the qualifications of the role. First preference shall be given to qualified individuals who identify as Yellowknives Dene First Nation, with those who identify as Indigenous (First Nations, Métis, and Inuit) also prioritized.

The Det'on Cho Group of Companies is an investment company with 31 diverse companies, including 9 wholly owned subsidiaries and 22 joint venture partners serving our customers in the Northwest Territories and beyond. We promote a positive and supportive workplace focused on growth, teamwork and the care for our employees and are seeking aGuest Services Agent.Our Keskorie Boarding Home is cultural oriented with a friendly work environment that houses people from all over the Territory.

What You Will Do

Under the supervision and direction of the Hotel Operation Manager and Front Desk Supervisor, the Guest Services Agent addresses and manages clients’ concerns and requests. This role offers a unique opportunity to contribute to the well-being of Indigenous clients by providing culturally sensitive support and assistance throughout their stay at Keskorie Boarding Home. Scheduled shift hours will be 8:30 am to 5:00 pm, Monday to Friday.

A Day In The Life

• Greet clients upon arrival at the facility, ensuring a positive and welcoming experience.
• Work collaboratively with team members, communicate clearly, and resolve conflicts constructively.
• Coordinate and monitor hotel transfers to ensure clients experience smooth and efficient transportation and accommodations.
• Coordinate with reception and shuttle drivers to facilitate clients' daily movements to hospitals and clinics.
• Conduct welfare checks by visiting clients at hotels, gathering real-time feedback, and addressing any concerns or issues promptly.
• Handle guest complaints and concerns according to procedures and policies
• Assist with luggage and shuttle service when necessary
• Assist clients in contacting Medical Travel (MT) regarding travel arrangements and health-related inquiries, as required.
• Assist with meal distribution (lunch and snacks)
• Conduct hotel guest room audits to identify safety, maintenance, and client service concerns, reporting and following up on issues as appropriate.
• Expected to be scheduled to work at partner hotels as part of regular job duties, based on operational requirements.

Job Requirements

• Updated Immunization Record
• Criminal Record with Vulnerable Sector Check

What You Bring

• Knowledge of MS Office Suite and some data entry experience an asset
• Excellent interpersonal skills and a friendly demeanor to create a welcoming environment for clients
• Must have a valid First Aid/CPR Certificate or willing to take training immediately
• WHMIS Certificate
• Self-motivated and trustworthy
• Must be able to work in a fast-paced environment
• Ability to follow company processes, policies and procedures

We thank all applicants for submissions, however only those shortlisted for an interview will be contacted.

Priority Statement

We are committed to building a diverse and inclusive workplace where all employees feel valued and supported. We encourage applications from all individuals who meet the qualifications of the role. First preference shall be given to qualified individuals who identify as Yellowknives Dene First Nation, with those who identify as Indigenous (First Nations, Métis, and Inuit) also prioritized.

CLOSING DATE: Open Until Filled

Priority Statement

We are committed to building a diverse and inclusive workplace where all employees feel valued and supported. We encourage applications from all individuals who meet the qualifications of the role. First preference shall be given to qualified individuals who identify as Yellowknives Dene First Nation, with those who identify as Indigenous (First Nations, Métis, and Inuit) also prioritized.

Scheduled shift hours will be 8:30 am to 5:00 pm, Monday to Friday.