Guest Service Agent

Sandman Hotel Group; Blue River; On-site; CAD 2,066,400 - 3,030,720; Full time

Benefits offered by this job

Rewards & Recognition

Discounted Hotel Stays for Team

Restaurant discounts for staff and max

Discounted Lift passes

Employee events and recognition

Career advancement opportunities

Dedicated training program

Employee Assistance Program (EAP)

Refer a friend or family bonus

Group Life Insurance, Extended Health,

Complimentary Stays

RRSP Matching

Milestone Rewards

Tuition Credit Program

Job summary

Sandman Hotel Group is seeking a Front Desk Clerk to provide exceptional guest service at our BC property. You will handle check-ins/outs, answer questions, process payments, and maintain a welcoming front desk area. A strong service mindset and reliable communication are essential.

Experience in hospitality and basic accounting will help, with training provided. The role offers on-site work with opportunities for growth within a fast-growing Canadian hospitality company.

Qualifications

• High school diploma or equivalent.
• Experience as a front desk clerk is preferred but not mandatory.
• Experience in customer service and people management.
• Strong working knowledge of accounting practices and principles.
• Ability to analyze guest needs and offer appropriate options and resolutions.
• Exceptional conflict resolution, negotiation, and objection handling skills.
• Excellent verbal and written communication.

Responsibilities

• Check guests in and out of the hotel.
• Answer guest questions and provide information.
• Compute bills and collect payments.
• Count and verify cash, shift activity, keys, and gift certificates.
• Ensure front desk stocked with items guests may need.
• Make welcome calls and maintain a clean front desk area.
• Respond to inquiries via phone, email, or in person.
• Assist with laundry tasks as needed.
• Maintain a professional image and positive interactions with guests, visitors and partners.
• Observe and report security issues to the Manager.
• Assist with room preparation and amenities replenishment as required.

Skills

Customer service

Microsoft Office

Property Management Software

Communication

Adaptability

Education

High school diploma

Tools

Microsoft Office Suite

Property Management Software

Job description

Job Description

Posted Wednesday, July 29, 2026 at 3:00 AM

Proud to be 100% Canadian-owned,Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

The Sandman Hotel Group has over 60 hotels and resorts across Canada, the US, the UK and Ireland, and it all started right here in BC! Be part of Canada's fastest-growing, privately-owned hospitality company! Offering a competitive employee compensation package, flexible employee schedules, lots of great perks and internal corporate career advancement. If you are looking for a future career in hospitality, right here in Blue River, then the Sandman Hotel Group is for you!

JOB REQUIREMENTS:

• High School Diploma,G.E.D. or equivalent
• Experience as a Hotel Front Desk Clerk Preferred but not mandatory
• Experience in all aspects of customer service and people management
• Strong working knowledge of accounting practices and principles
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
• Exceptional conflict resolution, negotiation, and objection handling skills
• Able to effectively communicate both verbally and in writing

DUTIES:

• Responsible for checking guests in and out of the Hotel.
• Answer various questions from guests.
• Compute bills, collectpayments
• Count and verify cash, shift activity, keys, gift certificates.
• Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
• Complete Welcome calls.
• Clean and tidy front desk area.
• Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
• Assisting with Laundry (washing/drying & folding)
• As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
• Observe and report any security issues to the Manager.
• Clean rooms- Restock all terry, soap, glasses, coffee and other amenities
• Check under bed, drawers, and closet for left behind articles and or trash
• Clean bathrooms and fixtures.
• Clean coffee pots, microwaves & fridges- ensure all appliances are plugged in.
• Arrange furniture following use by guests
• Deliver and retrieve items on loan to guests
• Ensure security of guest rooms and privacy of guests

APPLICABLE SKILLS:

• Full Training will be provided, as well as ongoing coaching and support.
• Computer literate with knowledge of Microsoft Office Suite. Training on Property Management Software will be provided
• Excellent customer relations.
• Respectful communicator - Friendly, approachable and helpful
• Adaptable to change and be able to handle multiple priorities under pressure.
• Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS

• Rewards & Recognition
• Discounted Hotel Stays for Team Members and Family & Friends rates too!
• 25% discount at our restaurants for up to 6 people
• Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
• Ongoing Employee events, incentives & recognition
• Growth Opportunities- Career Advancement starts from Within
• Dedicated Training Program
• Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
• Refer a friend or family and earn money!
• Group Life Insurance, Extended Health, Dental, Vision Care!
• Complimentary Stays
• RRSP Matching
• Milestone Rewards
• Tuition Credit Program

Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code.

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/ .