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A leading luxury hotel brand in Toronto is seeking a Guest Relations Manager to enhance the experience of VIP guests. This role involves managing daily activities, training staff, and ensuring exceptional service. Candidates should have a Bachelor's degree in Hotel Management and three years of relevant experience. A competitive salary package is offered, along with unique growth opportunities in a global network of hotels.
At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand you’re more than just a job title.
At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.
Be yourself and at the centre of it all. Located in the heart of the entertainment and business districts in downtown Toronto, InterContinental Toronto Centre currently has an opening for a Guest Relations Manager. If you are passionate about hospitality and take pride in offering exceptional service, we would love to have you be a part of the IHG team! Our colleagues continue to aim higher and show they care about our guests and each other to ensure we achieve our goal of creating great hotels guests love.
YOUR DAY TO DAY
Develop and implement programs and processes that deliver un-paralleled service and value for the hotel’s VIP and special key guests.
DUTIES AND RESPONSIBILITIES
ACCOUNTABILITY
This is the top guest relations job in large full-service, luxury, resort, or major flagship hotels with an extensive range of facilities and services whose focus is providing service and value to a significant number of IHG One Rewards members, and a large number of VIP and special key guests.
WHAT WE NEED FROM YOU
EDUCATION:
Bachelor’s degree in Hotel Management, Business Administration or related field.
EXPERIENCE:
Some college and three years Front Office/Guest Service experience at a hotel of similar size and complexity, or an equivalent combination of education and experience.Must speak fluent English. Other languages preferred.
OTHER
WHAT WE OFFER
In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.
And because the InterContinental Hotels & Resorts brand belongs to the IHG family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.
InterContinental Toronto Centre is an inclusive employer dedicated to building a diverse workforce. We are committed to providing accommodations throughout the recruitment and selection process for any qualified applicants under the respective provincial human rights codes. Please advise the Recruiter to ensure your accessibility needs are accommodated.Any information received relating to accommodation will be addressed confidentially.
Salary Range:$60,000-$65,000
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