Guest Relations Lead (Full-Time) - Eataly Yorkville

SmartRecruiters, Inc.; Toronto; On-site; CAD 29,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

RRSP

Free family meal daily

Discounts at Eataly

Classes on Italian cuisine

Job summary

Eataly Yorkville seeks a Guest Relations Lead to oversee the front-end operations. Your role includes managing a team of cashiers, ensuring optimal guest experience, and handling monetary transactions.

The candidate must have at least 1 year of supervisory experience, ideally in a retail environment, along with skills in accurately managing cash and fostering team development. Flexible availability is required as the position often includes weekends.

Qualifications

• 1+ year of supervisory experience in a retail setting.
• Experience leading a cashier team is preferred.
• Ability to accurately handle money and perform math.

Responsibilities

• Serve as the liaison between staff and management.
• Delegate and motivate Front End Cashiers.
• Handle monetary transactions and cashier duties.
• Approve voids, discounts, returns and exchanges.
• Process cash and credit transactions for all departments.
• Maintain accurate cash counts and monitor supply inventory.

Skills

Cashier team leadership

Mathematical accuracy

Intermediate computer skills

Customer service

Education

Bachelor's Degree

Smart Serve Certification

Tools

Microsoft Office

Job description

Guest Relations Lead (Full-Time) - Eataly Yorkville

Full-time

Eataly is the world's largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim... for our guests to:

• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

At Eataly, this role is referred to as a Front-End Lead. The Front-End Lead serves as the liaison between staff and management to ensure the department is fully functional. The Front-End Lead delegates to, motivates, trains and mentors Front End Cashiers to promote their development. Reports to the Front End Manager.

• Handles monetary transactions and performs advanced cashiering duties
• Assists in supervising the Front-End team to ensure optimal performance and guest experience
• Approves voids, employee discounts, returns and exchanges
• Processes and settles daily cash and credit transactions for all departments
• Processes and prepares shipment of daily cash deposits
• Documents and communicates overages, shortages, sales data and technical or price discrepancies, communicating issues to the appropriate managers and departments
• Processes and monitors currency orders to ensure that cash is always available for transactions
• Maintains an accurate safe count along with daily operation and maintenance of a cash recycling machine
• Orders and monitors inventory of supplies needed for the Front End
• Documents, investigates, escalates and resolves employee or guest incidents
• Performs other duties as required or assigned

• 1+ year of experience as a supervisor in a retail setting, with experience leading a cashier team preferred
• Ability to handle money accurately and perform mathematical equations
• Intermediate computer skills including e-mail and Microsoft Office
• Bachelor's Degree highly preferred
• Smart Serve certified

Job Requirements

• Availability to work onsite with a flexible schedule often including weekends
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting

Compensation

• Compensation for this role is CAD $21.00-$23.00 hourly
• This position has been posted to fill a current vacancy

Benefits and Perks

• Paid Time Off
• RRSP
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• and more!

Eataly is committed to creating and maintaining a workplace that is free from harassment and discrimination under the Ontario Human Rights Code. The Company's policy is not to discriminate against any applicant or employee on the basis of a prohibited ground enumerated by the Ontario Human Rights Code (e.g. race, colour, creed (religion), place of origin, sex (including pregnancy, gender identity), sexual orientation, age, family status, or disability). Eataly also prohibits harassment of applicants and employees based on any of these prohibited grounds. Eataly welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please advise Human Resources if you require accommodation.Further, it is Eataly's policy to comply with all applicable provincial and federal laws regarding background and criminal record checks in making hiring decisions.

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