Guest Programs Lead

Lululemon Athletica; Vancouver; Hybrid; CAD 81,000 - 107,000; Full time

Job summary

An innovative performance apparel company seeks a dynamic individual to lead project management and operations for strategic initiatives. This role is crucial in enhancing guest loyalty through various programs and offers, requiring collaboration across multiple teams. The ideal candidate will have a strong background in project management and operations, with exceptional interpersonal skills to build relationships and drive results. Join a forward-thinking company that prioritizes inclusivity and personal growth, while being part of a team that inspires deeper guest engagement and loyalty. This is an exciting opportunity to make a significant impact in a thriving environment.

Benefits

Extended health and dental benefits

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Extensive development course offerings

Mentorship programs

Leadership series

Qualifications

• 5 years of experience in program management or operations.
• Proven ability to manage projects and collaborate with stakeholders.

Responsibilities

• Lead project management and operations for strategic initiatives.
• Work cross-functionally to enhance guest experience and execution.

Skills

Project Management

Operations Management

Strategic Thinking

Interpersonal Skills

Communication Skills

Education

Undergraduate Degree in Business

Job description

Business Unit: Store Support Centre (SSC)

Time Type: Full-time

Description & Requirements

Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

About This Team

Our focus is on building guest loyalty through driving retention, frequency and brand love with various guest programs and offers. The team is always identifying opportunities for enhancing and differentiating our offerings. Our constant aim is to inspire even deeper guest engagement with the brand through the triangulation of data/analytics, insights, consumer trends and mindsets – to collaborate with others to create alignment on a common strategy.

A Day in the Life: What You’ll Do

• Lead the project management and daily operations of our strategic and limited time offer initiatives, overseeing the implementation of our roadmap.
• Accountable for the governance of our limited time offers and intake forms.
• Establish internal operational efficiencies around our limited time offers to improve our guest experience and ensure consistent execution across channels.
• Enroll and work cross-functionally with numerous stakeholders across the organization (NAM & International).
• Partner with technology and product teams to enhance our offer capability, specifically within retail operations and data management.
• Lead the development of our OMNI reporting and data structure for limited time offers to track performance.
• Explore new opportunities to diversify and enhance our offers, both internally and externally.

Qualifications

• Undergraduate degree in business or related field with 5 years’ experience in program management, operations or program management.
• Proven project management and operations experience with the ability to identify and prioritize key tasks to keep projects on track.
• Proven experience executing new initiatives and collaborating with multiple stakeholders with different points of view.
• Strong ability to think strategically and work with ambiguity.
• Exceptional interpersonal and communication skills; ability to quickly build relationships and collaborate.

Must Haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

Compensation and Benefits Package

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $81,500 - $107,000 CAD annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans.
• Paid time off.
• Savings and retirement plan matching.
• Generous employee discount.
• Fitness & yoga classes.
• Parenthood top-up.
• Extensive catalog of development course offerings.
• People networks, mentorship programs, and leadership series (to name a few).

Workplace Arrangement

This role is classified as Hybrid under our SSC Workplace Policy: In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week.

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at [e-mail]. In your email, please include the position title, the location of the position and the nature of your request.