Guest Experience Team Member

Impact Kitchen; Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

Impact Kitchen, a leading provider of healthy dining in Toronto, is seeking passionate individuals to join our Guest Experience Team. As a Guest Experience Team Member, you’ll ensure high-level hospitality, engage with customers, and have opportunities for career advancement. Join us to make a positive impact on the community and enjoy a flexible and rewarding workplace.

Benefits

Flexible scheduling

Employee discounts on products

Tip-pooling program

Qualifications

• Ability to thrive in a fast-paced hospitality environment.
• Understanding of food safety and public health practices.
• 1 year Barista experience preferred.

Responsibilities

• Providing best-in-class hospitality to guests.
• Preparing beverages and take-out orders.
• Executing Front of House positions for smooth service.

Skills

Communication

Multitasking

Time Management

Organizational Skills

Education

Food Handlers Certification

Job description

Impact Kitchen is on a mission to empower our community to eat healthy, nutritionally-dense foods with a focus on quality and sustainability. We know that what you eat matters, and we seek to make an impact by choosing local, ethically-sourced ingredients that will nourish you and help you thrive every day. Founded in 2015, Impact Kitchen is the brainchild of former personal trainer and nutrition expert, Josh Broun, and Frank Toskan (co-founder of M

In addition to our 5 restaurants located within Toronto’s core, Impact Kitchen fuels many of the city's major sports teams and top athletes through our catering and culinary programs and partnerships.

Impact Kitchen is always looking for enthusiastic, passionate, service-oriented team members to join our diverse team. If health and wellness are your passions, if providing wholesome food and empowering others to make healthy choices drives you, and if you are looking for opportunities to grow alongside a dynamic team, then working with Impact might be a great fit for you!

GUEST EXPERIENCE TEAM MEMBER

As a Guest Experience Team Member (GETM) at Impact Kitchen, you set the hospitality standard high and are passionate to ensure guests enjoy their experience. You create positive interactions at all moments in the guest's journey. You create a sense of community while taking orders, serving, or siding. You partner with your Culinary Experience counterparts on the team, ensuring great teamwork. You are the first point of contact in our guest’s journey and are passionate about preparing a variety of beverages (coffee, tea, smoothies) to high standards and with a quick turnaround.

COMPENSATION

Guest Experience Team Members earn $18.00/hour, participate in a tip-pooling program, receive a substantial discount on Impact Kitchen products, and have flexible scheduling to accommodate a healthy, balanced lifestyle.

TEAM & DEPARTMENT

Guest Experience Team Members make an impact every day through our front-of-house operations and constitute a large portion of our team. In this role, you will collaborate with colleagues from multiple levels of the organization and be the main point of contact for our guests. The Guest Experience Team Member reports to Guest Experience Management, including the Assistant Manager and General Manager of each restaurant.

This role is an initial entry point for our restaurant teams, serving as a knowledge incubator. Those who excel as GETMs have the opportunity to advance to a Guest Experience Team Lead role, where they train and develop top talent, and then potentially move into restaurant management.

CORE RESPONSIBILITIES

• Providing best-in-class hospitality to Impact Kitchen guests, vendors, and delivery partners.
• Performing serving duties, including serving and siding dishes, beverages, and similar items.
• Preparing and providing take-out orders to guests and delivery partners.
• Making an impact at the point of sale, including taking orders and serving as an Impact Kitchen subject matter expert regarding menu and process.
• Preparing beverages in a timely manner according to menu and customer specifications, including coffee and espresso-based beverages with latte art, tonics, tea, and wellness drinks.
• Executing all Front of House positions to support smooth service.
• Dialing espresso grinders daily and monitoring espresso quality.
• Accurately inputting orders through POS system for efficient communication.
• Setting up and closing down stations while maintaining cleanliness and sanitization.
• Conducting training for relevant team members to ensure a top-tier experience.
• Supporting other restaurant tasks and teammates as required.

SKILLS

• Excellent communication skills; ability to communicate effectively and respectfully in a team setting.
• Ability to thrive in a fast-paced hospitality environment.
• Exceptional time management and organizational skills with multitasking ability.
• Ability to work standing for extended periods.
• Availability to work days, evenings, and weekends as required.
• Understanding of food safety and public health practices.
• Preferred but not required: Food Handlers Certification.
• Preferred but not required: 1 year Barista experience.

This job posting is for an existing vacancy within Impact Kitchen. We are looking to fill this position with a qualified candidate as soon as possible.

INCLUSIVITY AT IMPACT

Impact Kitchen feeds a diverse community and is made stronger by a diverse team. We welcome applications from all community members. As an Equal Opportunity Employer, hiring decisions are based on business needs, experience, and potential. We support alternative interview methods and encourage applications from individuals with disabilities. Please indicate if you require reasonable accommodations in your application.