Guest Experience Specialist (Post-Sale)

Kramer Mazda; Alberta; On-site; CAD 60,000 - 80,000; Full time

Job summary

Kramer Mazda is seeking a Guest Experience Specialist to enhance customer interactions following vehicle sales. The role involves ensuring customer satisfaction during vehicle pick-up, guiding clients through vehicle features, and maintaining excellent service standards. Ideal candidates must possess a valid Alberta driver's license and excel in fast-paced settings, contributing to a positive customer experience.

Qualifications

• Strong attention to detail required.
• Must thrive in a fast-paced environment.

Responsibilities

• Provide a welcoming experience when customers pick up their vehicle.
• Guide clients through the features of their new vehicle.
• Verify vehicle information and ensure customer satisfaction.

Skills

Attention to detail

Customer service

Education

Valid Alberta Driver's License

Job description

Join to apply for the Guest Experience Specialist (Post-Sale) role at Kramer Mazda

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Join to apply for the Guest Experience Specialist (Post-Sale) role at Kramer Mazda

This range is provided by Kramer Mazda. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$17.00/hr - CA$19.00/hr

Guest Experience Specialist

Kramer Mazda is seeking a Guest Experience Specialist to join our growing team. As a Guest Experience Specialist, you will create lasting memories with our customers as we celebrate their new vehicle purchase.

At Kramer Mazda, we are more than just a dealership, we are part of an exclusive club of driving enthusiasts who believe that the experience comes before the transaction. We are passionate about our product and take pride in the quality of our work. We believe in people working together towards a common goal, with a shared vision, intent on doing the best job possible.

Our guiding principle at Kramer Mazda is that people come first. That's why we offer a diverse work environment that encourages professional and personal growth.

Position Summary (duties Include But Are Not Limited To)

• Provide a welcoming and exciting experience when customers pick up their new/pre-owned vehicle.
• Guide clients through the features and operation of their new vehicle
• Verify vehicle information, add-ons, accessories and detail quality before delivery of vehicles to ensure customer satisfaction
• Obtain customer testimonies through camera and customer experiences through the feedback form
• Maintain professional appearance and an organized/clean work environment
• Prepare deal folders and maintain brochures/other materials
• Complete other assignments and job duties as required
  
  

Requirements

• Valid Alberta Driver's License and clean abstract
• Strong attention to detail
• Thrive in a fast-paced environment
• Available to work Monday to Thursday: 10am -7pm, Saturday 9am - 6pm
  
  

If this sounds like the ideal role for you, we would love to meet you. This is a foundation building position with opportunities for growth!

We would like to thank all applicants for their interest, however only those selected for an interview will be contacted.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Motor Vehicle Manufacturing

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