Guest Experience Specialist- OpenRoad Lexus Richmond

OpenRoad Auto Group; Richmond; On-site; CAD 45,000 - 55,000; Full time

Job summary

A prominent automotive retail group in Richmond is seeking a Guest Experience Specialist (Sales Admin) to enhance customer interactions and ensure outstanding service. The role involves managing customer profiles and escalations, fostering a collaborative workplace, and engaging in community health initiatives. Candidates should possess excellent interpersonal and computer skills, along with a valid BC driver's license.

Benefits

Discounted Vehicle Purchasing Program

Computer Rebate Program

Employer RRSP Matching

Comprehensive Extended Health and Dental plan

Qualifications

• Good interpersonal skills; ability to communicate with others and to assimilate information.
• Strong computer skills and ability to maintain records using computerized systems.
• A valid British Columbia Driver's License with a good driving record.

Responsibilities

• Handles customer escalations and goodwill case submissions.
• Manages Google reviews and CSI scores.
• Ensures top-notch standard for customer service.

Skills

Interpersonal skills

Computer skills (internet & MS Office)

Decision-making ability

Tools

Reynolds & Reynolds

Job description

UNLIMITED POSSIBILITIES AHEAD.

Position
: Guest Experience Specialist (Sales Admin)

Status
: Full-Time

Dealership:OpenRoad Lexus Richmond
Department:
Sales

We believe in doing good for our customers and for ourselves. Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 20 automotive brands across 25 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!

A Career at OpenRoad Means You'll Enjoy:

• Opportunity to work with a variety of OEM BRANDS: Acura, Audi, BMW, Genesis, Honda, Hyundai, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
• Amazing Incentives including but not limited to Discounted Vehicle Purchasing Program, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
• Internal and External, Training & Development opportunities for skill development and growth
• Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
• Comprehensive Extended Health and Dental plan; tailored toward Associate wellness
• Recognition and Engagement Events!
  

ROLE & RESPONSIBILITIES:

• Handles customer escalations and goodwill case submissions
• Manages Google reviews
• Manages CSI scores for the store
• Facilitates customer delivery experience
• Manages customer profiles
• Ensures top notch standard for customer service at Lexus Richmond
• Event planning
• Assist brand manager with social media
• Responsibl for team engagement
• Health and safety committee. Fire drills
• Property management
• Lexus corporate identify (CI) and maintenance initiatives (MI)
• Stucturing and implementing internal SOPs
• Trison troubleshooting
• Liaison for janitorial and security services
• Cash sheet
• Keyper system

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Good interpersonal skills; ability to communicate with others and to assimilate and understand information while maintaining a great deal of professionalism.
• The ability to work effectively with all levels of the organization.
• Strong computer skills (internet & MS Office), with ability to maintain records using computerized system.
• Ability to make sound decisions in a manner consistent with the essential job functions.
• Previous Reynolds & Reynolds experience
• A valid British Columbia Driver's License with a good driving record.

Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form will cause a delay in your application.

https://orag.bamboohr.com/careers/4423

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

JOIN US AND GROW WITH US