Guest Experience Manager, Private Residence

Four Seasons; Whistler; On-site; CAD 68,000 - 73,000; Full time

Job summary

A premier luxury hotel chain in Whistler is seeking a Guest Experience Manager to provide personalized services and coordinate guest experiences. The ideal candidate will have 2+ years in luxury hospitality and excel in organizational and interpersonal skills. This role offers a competitive salary and various unique perks supporting employee well-being.

Benefits

Salary Range: $68,000-$73,000

Housing Allowance

Winter Leisure Pass

Use of the Fitness Facility

Employee Travel Program

Complimentary meal per shift

Qualifications

• 2+ years in luxury hospitality or concierge roles required.
• Ability to lift up to 25 kg for deliveries and setups.
• Fluent English required; additional languages are an asset.

Responsibilities

• Deliver curated experiences including personalized services for guests.
• Coordinate lifestyle programming and manage amenity logistics.
• Assist guests with local tips and seasonal highlights.

Skills

Organizational skills

Interpersonal communication

Emotional intelligence

Creativity

Education

High School diploma

Post-secondary education in Hospitality

Tools

iOS/Android devices

POS software

Job description

Overview

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location: Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.

The Four Seasons Resort and Residences Whistler is looking for a Guest Experience Manager, Private Residence who shares a passion for excellence and who infuses enthusiasm into everything they do.

Responsibilities

Supports the Director of Private Residences and Residence team in delivering an elevated, highly personalized, and meaningful residential experience. This hybrid role combines lifestyle curation, operational excellence, and hands-on guest engagement. The Private Residences Guest Experience Manager plays a key role in delivering thoughtful in-residence moments, coordinating amenity programming, and assisting with special requests—differentiating Four Seasons Private Residences Whistler from traditional luxury accommodations.

• Delivers Daily Curated Experiences: Sets up and hosts morning and evening experiences including energy bar and juice stations, wine and snack tastings, curated turndown amenities, and other experiences as required.
• Manages Rotating Touchpoints: Prepares and rotates amenity offerings such as artisanal snacks, wellness items, children’s activities, bath rituals, and seasonal local goods.
• Personal Guest Services: Provides hands-on assistance with luggage and clothing organization such as unpacking services on arrival. Offers wardrobe pressing, local errand runs, and village orientation tours if required.
• A La Carte Experiences: Coordinates and delivers personalized experiences such as cookie baking, movie night setups, book delivery for children, root beer and popcorn pairings, and in-room spa-style setups.
• Amenity Logistics and Setups: Sets up, hosts, and cleans up amenity displays daily (morning and evening). Prepares carts, products, and guest touchpoints with thoughtful presentation and attention to detail.
• Creative Execution of Lifestyle Touchpoints: Uses visual, thematic, and seasonal inspiration to curate unique guest-facing experiences. Applies creativity to amenity presentation, seasonal décor, and storytelling elements that enhance the guest journey.
• Contributes to Service Design: Collaborates with the Director of Residences to brainstorm, test, and evolve new in-residence service concepts and amenity ideas that are aligned with the Four Seasons brand and Whistler’s lifestyle culture.
• Pool and Recreation Amenity Support: Assists with summer poolside offerings and coordinates with the hotel pool team to ensure residential poolside amenity experiences are aligned and elevated.
• Whistler Expertise: Shares curated local tips and seasonal highlights during guest interactions. Maintains awareness of Whistler village events, trails, dining options, and wellness experiences.
• Guest Escorting and Orientation: Provides warm, knowledgeable escort services to on-site amenities and Whistler village, including restaurant and ski concierge introductions.
• Operational Support: Assists with tracking amenity inventory, polishing glassware, restocking supplies, and maintaining organizational excellence in storage and prep areas.

Qualifications

• Education: High School diploma required; post-secondary education in Hospitality or related field preferred.
• Experience: 2+ years in luxury hospitality, lifestyle services, guest experience, or concierge roles.
• Technical Skills: Proficiency with iOS/Android devices, messaging platforms (including WhatsApp), and basic POS or amenity tracking software; Opera and Hotsos experience is a bonus.
• Language: Fluent English required; additional languages are an asset.
• Mobility: Ability to walk, bend, lift, and move freely throughout the residence and village areas.
• Lifting: Able to carry up to 25 kg for deliveries and setup.
• Indoor/Outdoor: Combination of indoor and outdoor service, depending on guest needs and event programming.
• Standing/Walking: Up to 80% of the shift involves standing, walking, or escorting.
• Lifting/Carrying: Regularly lifts and carries guest amenities, supplies, and small carts.
• Personal traits: Passion for lifestyle hospitality and personalized guest experiences; strong organizational and multi-tasking skills; creative mindset to enhance the residential experience; excellent interpersonal communication and emotional intelligence; ability to anticipate guest needs and think proactively; impeccable grooming and presentation; maintain the highest level of discretion and guest confidentiality.

What we offer

• Salary Range: $68,000-$73,000
• Housing Allowance
• Winter Leisure Pass; ski pass or leisure benefit
• Use of the Fitness Facility
• Medical, Dental and Sick leave coverage
• Employee Travel Program; complimentary and reduced rates at other Four Seasons properties
• Excellent Training and Development opportunities
• Complimentary meal per shift in our employee dining room
• Employee Recognition Programs
• Dry Cleaning Services

Schedule & Hours

As our hotel is open 24/7, 365 days a year, we expect our Guest Experience Manager to be flexible in working mornings, evenings, weekends, and holidays. Flexible scheduling, including split shifts, may be required to support peak guest activity during mornings and evenings. Regular workdays will primarily fall on high-demand periods such as weekends and holidays, with scheduling based on business needs. Split Shift Flexibility: Willing to work flexible shifts (could include split shifts) to support morning, midday, and evening programming and guest needs as required.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. Learn more about what it’s like to work for Four Seasons: The following resources provide more information: fourseasons.com/careers, linkedin.com/company/four-seasons-hotels-and-resorts, youtube.com/watch?v=lzq78MIkT2s&t=3s

Learn more about Four Seasons Whistler on social media: Instagram: FSWhistler; Twitter: FSWhistler; Facebook: FourSeasonsResortWhistler

We look forward to receiving your application!

*Our organization is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.