Guest Experience Manager

BETA5 Chocolates; Vancouver; On-site; CAD 50,000 - 70,000; Full time

Job summary

BETA5 Chocolates, a design-forward chocolate studio in Vancouver, is seeking a Guest Experience Manager to oversee daily operations and enhance customer interactions. This role combines operational leadership with a passion for hospitality, ensuring every visit is a delightful experience. Join a nationally recognized brand that values creativity and excellence.

Benefits

Competitive wages

Health savings plan

Qualifications

• 2–3 years of experience in retail leadership or hospitality management.
• Strong organizational skills and confidence managing people.
• Ability to lift and move product displays (up to 30 lbs).

Responsibilities

• Oversee daily operations of the storefront and manage the retail team.
• Deliver warm, intuitive service that reflects the brand ethos.
• Track and report on retail performance and customer feedback.

Skills

Customer Service

Team Leadership

Organizational Skills

Creative Problem-Solving

Tools

Inventory Software

Shopify POS

Job description

BETA5 Chocolates is a design-forward chocolate studio based in Vancouver, BC. Known for our modern aesthetic, imaginative flavours, and award-winning craft, we create experiences that blend culinary innovation with thoughtful hospitality.

Our storefront is more than a place to purchase chocolates — it’s an extension of our brand story. Every visit should feel like a carefully designed escape from the ordinary: welcoming, beautiful, and just a little bit magical. We're looking for a Guest Experience Manager who shares that belief and is excited to lead the charge in creating those experiences every day.

About BETA5 Chocolates

BETA5 Chocolates is a design-forward chocolate studio based in Vancouver, BC. Known for our modern aesthetic, imaginative flavours, and award-winning craft, we create experiences that blend culinary innovation with thoughtful hospitality.

Our storefront is more than a place to purchase chocolates — it’s an extension of our brand story. Every visit should feel like a carefully designed escape from the ordinary: welcoming, beautiful, and just a little bit magical. We're looking for a Guest Experience Manager who shares that belief and is excited to lead the charge in creating those experiences every day.

Position Summary

The Retail Manager is responsible for overseeing the daily operations of our storefront, managing the retail team, and ensuring that every customer interaction feels warm, elevated, and effortless. This role requires equal parts operational leadership, hospitality instinct, and creative problem-solving.

You’ll be the bridge between our production kitchen and our guests, helping bring our chocolates and brand story to life through service, environment, and human connection.

What You’ll DoCustomer Experience & Service Design

• Lead by example in delivering warm, intuitive service that reflects our humble luxury ethos.
• Ensure the shop floor is always beautifully merchandised, clean, and inviting — every detail contributes to the experience.
• Help shape and maintain rituals that elevate service into ceremony (e.g. box wrapping, storytelling, product presentations).

Team Leadership

• Manage and mentor a team of 4–6 front-of-house staff.
• Train new team members on service expectations, product knowledge, and daily routines.
• Foster a collaborative, ego-free environment where everyone feels ownership of the guest experience.

Retail Operations

• Oversee scheduling, inventory management, opening/closing procedures, and POS system integrity.
• Communicate daily with kitchen and leadership teams to align on product availability, special releases, and seasonal offerings.
• Track and report on retail performance — sales trends, customer feedback, inventory movement.

Brand Storytelling & Sales

• Ensure every team member is fluent in our current product offerings, seasonal inspirations, and brand narrative.
• Develop and implement creative ideas for enhancing in-store engagement, gifting support, and client retention.
• Serve as a brand ambassador — building relationships with regulars, community partners, and potential collaborators.

What You BringRequired

• 2–3 years of experience in a retail leadership or hospitality management role.
• A genuine passion for food, design, and customer service.
• Strong organizational skills and confidence managing people, systems, and shifting priorities.
• A calm, composed approach to busy or high-pressure situations.
• Ability to lift and move product displays (up to 30 lbs), and comfortable standing for extended periods.

Preferred

• Experience in a high-end or design-driven retail or hospitality environment.
• Familiarity with inventory software, Shopify POS, or similar tools.
• Knowledge of specialty food or chocolate is a plus — curiosity and enthusiasm are essential.

You’ll Thrive at BETA5 If You:

• Treat every guest like an opportunity to share a story, not just make a sale.
• See the shop floor as a gallery, stage, and studio — where thoughtful service and beautiful product intersect.
• Value teamwork and mutual respect, whether helping a colleague clean glass or wrap 50 gift boxes.
• Take pride in precision — whether arranging a display or tying a bow.

Why Join Us?

• Be part of a nationally recognized brand that blends culinary artistry and design.
• Lead in a space that values kindness, beauty, and excellence equally.
• Full-time, on-site role with competitive compensation.
• Creative autonomy and a voice in shaping how customers experience BETA5.

Competitive wages | ???? Health savings plan

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Food and Beverage Manufacturing

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