Guest Experience Manager

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Guest Experience Manager
Francis Winspear Centre for Music
Edmonton area
9720-102 Avenue, Edmonton

Closes in 4 days (Tue, 22 Apr)
Full time

Who we are:

As one of Canada's premier music venues, the Francis Winspear Centre for Music provides musical experiences rooted in creativity, imagination, and excellence. We emphasize the importance of live experiences, hosting music groups and individuals of all abilities, anchored by our resident artists, the Edmonton Symphony Orchestra.

Located on Indigenous peoples’ traditional lands, we believe music is an expressive language that unites people. We are dedicated to providing a safe, welcoming, and accessible space for our community to create, exhibit, and learn about music.

Since 1997, the Winspear Centre has been a cornerstone of Edmonton’s Arts District, welcoming 250,000 visitors annually for musical performances, rehearsals, literary events, meetings, receptions, graduations, and educational programs. Currently, we are expanding the Winspear Centre with a new second performance hall, classrooms, and mixed-use immersive spaces. Learn more at winspearcentre.com.

How we work:

We operate year-round, with flexible schedules that may include evenings, weekends, and holidays, based on role and business needs. Our employees work at home, if possible, at the Winspear Centre, and when required, in the community. Our teams work collaboratively to meet team goals and work in a high trust environment where employees are motivated and manage their time to achieve deliverables.

Who you are:

You have a passion for music and enjoy collaborating with a team to bring out the best in yourself and your colleagues. You are creative and open to trying new experiences. You align with these values and are committed to our collective success. You strive to create excellent experiences and take joy in bringing a smile to others' faces. You are excited to be part of a team that thrives in an active cultural scene. Your availability includes full-time hours during the daytime, evenings, and weekends, and you have a flexible schedule.

What we can offer you:

Upon probation completion, we offer a comprehensive health benefits package and matching RRSP contributions of up to 3%.

Flexible working hours in this full-time role.

An organization that provides support, learning, and training opportunities.

Immersion in a culture that wants to share our love of music with the community.

Job Summary:

The Guest Experience Manager leads the Guest Services Team to maintain the patron experience that the Winspear is known for. This is achieved by exceptional leadership, communication, and effective motivation skills.

What you will do:

1. Lead and manage a dynamic team of part-time staff to execute excellence in guest experience during Winspear Centre and ESO concerts and events.
2. Hire, train, schedule, lead, and manage the team of part-time staff.
3. Act as the event lead.
4. Align the Winspear Centre Values, Vision, and Strategic Priorities throughout the team, so that they are showcased in every aspect of our service and experience provided to patrons, stakeholders, volunteers, clients, and community.
5. Collaborate with the Guest Experience management team to plan strategic initiatives that align with the business plan and the future state of the organization.
6. Strengthen relationships internally and externally.
7. Ensure events preparations are completed and executed as planned.
8. Support with concession inventory.

Qualifications:

1. Post-secondary education in Arts, Music, Arts & Cultural Management, Human Resources or other relevant Education.
2. A minimum of 5 years of experience in customer service with supervisory experience.
3. A minimum of 3 years of experience with event management.
4. Effective leader to motivate and inspire diverse individuals.
5. Able to adapt with timelines, daily priorities, events, and staffing needs.
6. Competent in Microsoft Office and/or SharePoint.
7. Proficiency using software programs including Artifax, StaffSavvy, SalesVu, Square, and Tessitura is an asset.
8. ProServe certified.
9. Able to work daytime, evening, and weekends as required.
10. A clear criminal record check.
11. Detail-oriented.
12. Organized.
13. Time Management.
14. Adaptable.

The Winspear Centre is an equal opportunity employer and encourages applications from all qualified individuals. Applicants who are either Canadian or permanent residents of Canada will be considered prior to international applicants. We thank you for your interest. Only those selected for an interview will be contacted.

How to Apply:

Please mention you saw this posting on WorkInNonProfits.ca.