Guest Experience Lead (GEL)

McDonald's; Granby; On-site; CAD 18,000 - 26,000; Full time

Benefits offered by this job

PTO (60 hours/yr)

Education benefits

Free uniforms

Free meal on duty

Meal discounts

Referral bonus up to $300

Flexible scheduling

Medical insurance

Job summary

McDonald's Granby in Canada is hiring as a Guest Experience Leader. You will greet guests, help with ordering, assist customers at the kiosks, and ensure guests are satisfied while maintaining a fast-paced, friendly team environment.

This role offers flexible hours, opportunities for education through Archways to Opportunity, free uniforms, a free meal on duty, meal discounts, and a supportive team with growth potential. Applicants must be 16 or older.

Qualifications

• Outgoing attitude and willingness to learn
• Ability to work in a fast-paced team environment
• Comfort with assisting guests and handling feedback
• Willingness to learn the McDonald's systems and processes

Responsibilities

• Greet guests and communicate while taking orders
• Assist guests with ordering kiosks and offer help
• Support guests needing extra hands and ensure satisfaction
• Follow up to confirm guests are happy with their order
• Coordinate with team to relay feedback and improve service

Skills

Greeting guests

Kiosk assistance

Helping others

Customer service

Team player

Job description

$16/Hour

Description:

McDonald's Works for Me.

I'm going places. I want to have fun, I like to be challenged, and I need a schedule that works for me.

The Job for Me – Get a job that fits your life, inspires your best, and moves you forward. Choose your hours. Pursue your education. Build your skills and be yourself.

The Team for Me – Our people want to say YES — to working with energy and purpose, learning new skills, serving delicious food and creating feel-good moments with our guests. Does this sound like you? You'll fit right in.

The Place for Me – From here, you can go further than you thought possible. Reach your goals and build your future with college tuition assistance, high school completion programs, English language courses and valuable job skills.

We are committed to being America's best first job. Let's talk. Make your move.

See a day in the life of a Guest Experience Lead at McDonald's

https://www.youtube.com/watch?v=DiaN61vWY3A&feature=youtu.be

Requirements:

• Greeting guests and communicating with them while ordering

• Offering help with using the ordering kiosks

• Offering assistance to those in need of some extra hands

• Checking with them once they have their food to make sure they’re satisfied, or to see if they need anything else

• Ensuring kids receive a kid treat

• Handling any concerns

• Communicating with the restaurant team to provide feedback and recommendations

All you'll need is an outstanding attitude, willingness to learn and grow and the capability to excel in a fast-paced, team environment. We'll teach you the rest. We offer great pay, tremendous benefits and a chance to grow like you wouldn’t believe. Sound good? Give us a try! You must be 16 years of age or older to work as a Guest Experience Leader at corporate owned and operated McDonald's restaurant.

Benefits Info:

• Up to 60 Hours/year PTO

• Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance and English classes as a second language

• Free Uniforms

• Free meal while on duty

• Meal discount while off duty

• Employee Referral Bonus up to $300

• Flexible scheduling

• Medical insurance

Additional Info:

A job as a Guest Experience Leader at a McDonald’s Corporate owned restaurant gives you the chance to grow your skills and meet great people, while earning some outstanding benefits opportunities along the way.

This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.

McDonald's Corporation and McDonald's USA, LLC Equal Employment Opportunity Statement

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company.

Please contact [e-mail] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.