Guest Experience Leader

McDonald's Canada; Calgary; On-site; CAD 17,000 - 21,000; Full time

Benefits offered by this job

Education opportunities

Discounts

Incentives

Recognition perks

Flexible schedule

Safe and inclusive workplace

Job summary

McDonald’s Canada is seeking a Guest Experience Leader to help deliver exceptional guest service in Calgary. You will focus on connecting with guests, guiding the team, and ensuring a friendly, efficient environment where the brand is represented at its best.

The role emphasizes hospitality, empathy, and a proactive approach to caring for guests, with a focus on building positive relationships and memorable visits for every guest.

Qualifications

• Experience in food service or retail is helpful.
• Strong interpersonal skills and a customer-first mindset.
• Ability to stay calm and friendly under pressure.

Responsibilities

• Anticipate guest needs and provide proactive care.
• Inspire and guide the team to deliver a standout guest experience.
• Engage with guests, answer questions about our food and brand.
• Maintain calm and fair handling of guest situations.
• Help make McDonald’s a memorable experience that builds guest relationships.

Skills

Customer service

Team leadership

Communication

Guest relations

Empathy

Job description

Guest Experience Leader

The starting hourly wage is $ 13.50

Our offer

Working with us means that you will have the opportunity to earn and learn, flexibility, and a safe and inclusive work environment. What this means in practice is:

• Access to education and skills development opportunities that take you further
• A total rewards package that includes discounts, incentives, and recognition perks
• Flexible schedule that suits your needs
• A safe, respectful and inclusive workplace
• Bring your authentic self to work – welcoming people of every age, background, and culture – just like the guests who visit our restaurants every day

The job

We are sure that you have an idea about what working with us is like, but just in case here are some of the highlights on what your job will entail:

• Showcasing your passion for people by anticipating guest needs and providing a bit of surprise and delight by taking a proactive approach to caring for them.
• Inspiring, supporting, and guiding your team to deliver a guest experience that blurs the line between restaurants and quick service restaurants.
• Connecting with guests and answering their questions about our food and our brand, and making them feel valued at all touchpoints.
• Being a model of calm and fairness with guest experiences and handling various situations with composure and positivity.
• Making McDonald’s about more than just our awesome, crave-worthy food. To make it an experience that delights and builds a strong relationship with our guests.

Your vibe and experience

While previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative is always helpful and appreciated, what is most important is who you are.

You are trustworthy and have trust in others. You find joy in the details and believe good quality is what keeps guests coming back. You understand that service is about making a connection. A smile, an extra hand, even an empathetic nod can make all the difference in someone’s day. It’s genuine, and it’s at your core. You’re a people person through and through. Making someone’s day better, makes your day better.

About us

In 1954, an enterprising salesman named Ray Kroc discovered a small burger restaurant in California, and wrote the first page of McDonald’s history. In 1967, the first McDonald’s Canada opened in Richmond, B.C. and we’ve been growing with our communities and serving quality food at great a value ever since. Today, McDonald’s Canada is proud to be one of the world’s leading foodservice retailers, offering job opportunities at corporate-owned restaurants or restaurants owned by independent franchisees.

McDonald’s Canada is committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.