Guest Experience Host

Merlin Entertainments; Toronto; On-site; CAD 30,000 - 60,000; Part time

Job summary

Join a vibrant team dedicated to creating unforgettable experiences for guests at a leading global entertainment company. As a Guest Experience Host, you'll play a crucial role in ensuring every visitor has a magical time. This part-time position offers a fun and dynamic work environment where your enthusiasm and passion for guest service will shine. With opportunities for career development and a range of exciting benefits, including discounts and free admission to attractions worldwide, this role is perfect for those who love to spread joy and create lasting memories.

Benefits

Flexible hours

30% discount in the retail store

Free admission to Merlin attractions

Competitive 401K

Discounts through Merlin Marketplace

Qualifications

• 1 year experience in customer service or entertainment preferred.
• Fun, dynamic personality with excellent communication skills.

Responsibilities

• Deliver exceptional guest service with enthusiasm and energy.
• Manage guest interactions and maintain cleanliness in public areas.
• Ensure compliance with health and safety regulations.

Skills

Customer Service

Communication Skills

Teamwork

Flexibility

Job description

What you'll bring to the team

About the Role

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally daily? Then you have the magic to be Team Merlin at Merlin Entertainments! We are currently on the lookout to find fun-loving, enthusiastic individuals to join our Guest Experience Team!

As a part-time Team Merlin Guest Experience Host, you will help to create lifelong memorable experiences in our attraction for our guests. Our Hosts work in a variety of positions across the attraction, including Admissions, Ride Operations, Food and Beverage, Admissions, Retail, Birthday Party, Costume Characters, and Special Events. You will deliver the highest possible standards of guest service, presentation, and product knowledge. You will ensure that our guests are receiving optimal fun by connecting with them in a magical, fun, and safe environment.

Responsibilities:

• Adopts an enthusiastic, assertive, and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity.
• Seeks out guest contact and displays enthusiasm and boundless amounts of fun energy.
• Ensure our extended lines are managed in a safe way while still delivering an excellent guest experience.
• Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
• To follow opening and closing procedures as detailed in the department’s operating plan.
• Responsibility to ensure compliance of Health, Safety & Security within the workplace, including COVID-19 policies, practices, and regulations.

Qualifications & Experience

About You

• 6 months – 1 year experience working in attractions, entertainment, or customer service-based positions preferred.
• Fun, dynamic, and friendly personality.
• Excellent communication, listening, and motivational skills.
• Able to work in areas with loud noises and confined spaces.
• Self-motivated, able to work independently or as part of a team.
• Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays, and special events.

Benefits

About The Benefits

Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization.

• Flexible hours.
• 30% discount in the retail store.
• Merlin Magic Pass which gives you free admission to Merlin attractions worldwide.
• Competitive 401K.
• Discounts through the Merlin Marketplace Website – on almost anything you buy online.
• FUN working environment and much more!

About Us

Merlin Entertainments is a global leader in location-based, family entertainment. As one of the world’s largest attraction operators, we create and deliver memorable, immersive brand experiences for our millions of guests. We put all our energy into creating magical memories for our guests. With 67 million visitors every year, that’s a lot of unforgettable moments.

Everyone Matters at Merlin.

We want to ensure that everyone can perform their best at interview, so if you have any additional requirements due to ill health or adisability, please contact our friendly team to have a discussion. You can get in contact [e-mail].

Pay Range

CAD $17.20/Hr.