Guest Experience Guide

Pursuit; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player invites you to join as a Guest Experience Guide, where you'll create memorable moments for visitors at a popular Vancouver attraction. This role emphasizes customer service, safety, and knowledge of the local area, ensuring guests have an enjoyable and informative experience. With a focus on teamwork and positivity, you'll engage with diverse guests, manage ticketing, and assist in maintaining a welcoming environment. If you're passionate about hospitality and eager to contribute to unforgettable adventures, this role is perfect for you.

Qualifications

• Experience in tourism or hospitality is preferred.
• Ability to stand for extended periods indoors and outdoors.

Responsibilities

• Greet guests and provide accurate information about the attraction.
• Manage ticketing and assist with gondola boarding.
• Ensure safety protocols are followed and assist with emergency evacuations.

Skills

Customer Service

Public Speaking

Cash Handling

Knowledge of Vancouver

Ability to Lift 30 Pounds

Second Language

Education

FoodSafe Level 1 Certification

Serving It Right Certification

Job description

What perks can you expect?

The wage for this role is $17.40 hourly. A full breakdown of perks and wages will be provided during the interview process. This role is posted for our Summer/Fall 2025 Season.

Overview

As a Guest Experience Guide, you will ensure guests receive accurate information about the Flyover experience and leave with a memorable impression. Your responsibilities include managing ticketing and entry, guiding guests safely and efficiently throughout the attraction, and creating a fun environment for guests and team members. Representing a popular Vancouver attraction, you should always maintain a positive, guest-first attitude.

What will you do in this job?

Reporting to the Guest Experience Supervisors and Manager, your duties include, but are not limited to:

• Greeting guests and answering questions positively
• Providing accurate information and setting proper expectations
• Taking and editing guest photos, knowing about photo packages and backgrounds
• Handling cash transactions and retail duties
• Organizing guest queues and managing wait times
• Guiding guests around the attraction and assisting with gondola boarding
• Ensuring safety protocols are followed and reporting concerns
• Using radio communication effectively
• Assisting with emergency evacuations following safety plans
• Having knowledge about Vancouver and nearby attractions
• Performing various tasks as needed

What skills and experience do you need for this job?

• Availability for varied shifts, including evenings, weekends, and holidays
• Ability to stand for extended periods indoors and outdoors
• Ability to lift up to 30 pounds
• Extensive knowledge of Vancouver and the surrounding area
• Experience in tourism or hospitality
• Cash handling and public speaking skills preferred
• Knowledge of a second language is an asset
• FoodSafe Level 1 or equivalent certification preferred
• Serving It Right certification or equivalent is an asset

What will your work environment be like?

About Flyover Attractions: Experience the world through immersive journeys at locations including Vancouver BC, Reykjavik Iceland, Las Vegas Nevada, and Chicago Illinois. About Pursuit: Pursuit offers iconic travel experiences through hotels, attractions, and tours, connecting guests with unforgettable destinations. Pursuit is part of Viad, traded on NYSE (VVI).

We deliver rich travel experiences worldwide, including hotels, attractions, transportation, retail, food and beverage, and tours.

EEO

Pursuit is an Equal Opportunity Employer committed to diversity. We evaluate applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, or other protected characteristics.

We value diverse backgrounds and encourage eligible Canadians to apply. For accommodations during the application process, contact our Talent & Acquisition Team at [e-mail].

We thank all applicants; only those selected for further consideration will be contacted.