Guest Experience Guide

Pursuit Collection; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading attraction company in Vancouver seeks a Guest Experience Guide. As a guide, you'll ensure guests have an enjoyable and safe experience by providing accurate information and engaging service. Ideal candidates should have a passion for customer service, be knowledgeable about Vancouver, and be comfortable in both indoor and outdoor settings. Flexibility with schedules and a background in tourism/hospitality are preferred.

Qualifications

• Availability to work various shifts, including evenings and weekends.
• Comfortable working on your feet for extended periods.
• Ability to lift loads of up to 30 pounds.

Responsibilities

• Greeting guests and providing accurate information.
• Handling cash transactions and ticket sales.
• Assisting with emergency evacuation procedures.

Skills

Public speaking

Cash handling

Knowledge of Vancouver

Customer service

Flexibility

Education

FoodSafe Level 1 certification or equivalent

Serving it Right certification

Job description

Overview

As a Guest Experience Guide you will be empowered to ensure our guests receive both accurate expectations about the Flyover experience as well as a memorable impression of the attraction. Guest Experience Guides not only make sure the ticketing and entry process is as seamless as possible, but also that the movement of guests throughout the whole experience is safe and efficient. Guest Experience Guides must be comfortable speaking in front of, and directing large crowds of people, as well as working both inside and outdoors. Representing a popular attraction in Vancouver, Guest Experience Guides are responsible for creating and sustaining a fun environment for fellow team members and guests alike. Guest Experience Guides should always strive to represent both Flyover as well as Vancouver in a positive, guest first attitude.

What will you do in this job?

Reporting to the Guest Experience Supervisors and Guest Experience Manager, your duties include, but are not limited to :

• Greeting guests and answering questions in a welcoming and positive manner
• Ensuring accurate information is provided to guests; ensuring adequate expectations
• Taking and editing photos of guests, while being knowledgeable about the photo packages and backgrounds
• Handling cash transactions, ticket sales and other retail duties as required
• Organizing large groups of people into correct queues, while calculating and communicating accurate wait time information
• Directing guests around the different areas of the attraction and assisting them onto the iRide gondolas
• Ensuring all ride safety precautions are met, and informing the Operator and Supervisors of any concerns
• Communicate efficiently using proper radio protocol
• Assisting with evacuation procedure in the event of an emergency and follow emergency preparedness plan
• Possessing knowledge about Vancouver and other attractions
• Flexibility to complete various tasks in different roles

What skills and experience do you need for this job?

Availability to work a variety of shifts including evenings, weekends and Holidays

Be comfortable working on your feet for extended periods of time in both an indoor and outdoor environment

Ability to lift loads of up to 30 pounds as necessary

Extensive knowledge about Vancouver and local area

Experience in the tourism / hospitality industry

Cash handling and public speaking experience preferred

Fluency in a second language is an asset

FoodSafe Level 1 certification or equivalent is preferred

Serving it Right certification equivalent an asset

What will your work environment be like?

ABOUT FLYOVER ATTRACTIONS

Experience the world like never before with Flyover. Our flying journeys immerse you in the essence of diverse destinations, capturing their beauty and spirit while sparking a sense of adventure and curiosity. Embark on a journey of awe-inspiring perspectives and unparalleled stories. Current locations include Vancouver BC, Reykjavik Iceland, Las Vegas Nevada and Chicago Illinois.

ABOUT PURSUIT

Pursuit is a hospitality and attractions company that connects guests and staff to iconic places through unforgettable and inspiring experiences and strives to become the world’s leading provider of experiential adventure travel. Pursuit generates revenue and shareholder value as one of two business units operated by Viad, an S&P SmallCap 600 international experiential services company, traded on the New York Stock Exchange under the symbol VVI.

We deliver rich travel experiences to the global market in iconic destinations through its unique hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours and travel products

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!