Guest Experience & Boathouse Agent, Maligne Lake

Pursuit Collection; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A tourism and hospitality firm in Jasper is looking for a seasonal full-time role focused on providing exceptional service at Maligne Lake. Responsibilities include customer interaction, equipment rental, and collaboration with tour operations. Ideal candidates are energetic, empathetic, and enjoy working outdoors. The starting wage is $18.00/hour with additional perks including discounts and free access to attractions.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays, dining, and retail

Access to mental health resources

Qualifications

• A passion for delivering memorable experiences to guests.
• Strong communication skills and proactive listening.
• Previous hospitality and cash handling experience preferred.
• Ability to work in varied weather conditions.

Responsibilities

• Provide exceptional hospitality-focused sales interactions.
• Rent and outfit canoes, kayaks, providing safety instructions.
• Maintain cleanliness of ticket and boarding areas.
• Work closely with boat captain on loading/unloading.

Skills

Communication skills

Problem solving

Teamwork

Customer service

Job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role.

Role & Responsibilities

• Provide an exceptional hospitality-focused informational and sales interaction with guests visiting Maligne Lake
• Be current and up to date on all Pursuit attractions, products and promotions along with our other services/experiences provided on site
• Provide information and answer questions about general knowledge of the Maligne Valley and Jasper area
• Check guests in as they arrive at the tour boat boarding area scanning all access tickets, coordinating guests for efficient and timely boarding and answering questions (this part of the role is outside)
• Be first point of contact for any tour boarding issues including tour delays or cancellations, guests who have missed their tour or have not arrived and communicating effectively with tour directors and the guest services office/dispatch
• Work closely with boat captain/guides as to loading/unloading of the tour boats
• Maintain cleanliness of ticket and boarding areas
• Be knowledgeable and proficient in the use of the point of sale, cash and credit transactions along with daily cash out procedures
• Rent and outfit a fleet of canoes, kayaks and peddle boats, providing safety and operating instructions to guests
• Ensure that rental boat agreements and releases are thoroughly understood, completed correctly, properly filed and adhered to
• Complete minor repairs as required to rental boats and equipment, reporting any larger issues to the fleet maintenance dept.
• Other duties as assigned

Required Skills & Qualifications

• A passion for delivering a memorable experience to each guest is the most important aspect of this position!
• Strong communication skills, with an ability to proactively listen and be empathetic
• Must get excited at the idea of living and working in a remote (yet very social) environment
• Previous hospitality and cash handling experience an asset
• Ability to think on the fly and outside the box to solve problems with a positive attitude
• Second language is an asset - Mature, energetic, dependable and self-motivated
• Enjoy working with a team in a busy, fast-paced environment
• Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment
• Be prepare for all season weather (snow, rain, wind, hail)
• Must meet the organization grooming and appearance standards
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

The starting wage for this role is $18.00/hour.

About Us

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included. Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories.

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail].

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.