Guest Experience Associate

TOCA Football; City of Langley; On-site; CAD 24,796 - 33,062; Part time

Benefits offered by this job

Competitive Pay & On-Demand Pay

Part Time, Flexible Scheduling

Career Growth & Development

Employee Assistance Program

Active & Fit Membership

Benefits Hub Discount Marketplace

4 TOCA Training Sessions

50% Off Classes

Free Pick/League Play

1 Free Birthday Party

Food and Beverage Discount

2 Free Packages to share with your sqd

Job summary

TOCA Football is seeking a Guest Experience Associate in Langley, BC. You will be the face of TOCA, delivering high-energy, guest-focused service while supporting operations at the center. The role emphasizes creating an exceptional guest journey, working evenings and weekends, and blending front-desk duties with concessions support.

Ideal candidates love people, communicate well, and stay calm under pressure. Training is provided to grow with TOCA and contribute to a vibrant team culture.

Qualifications

• Must be able to greet guests warmly and communicate clearly.
• Ability to handle feedback with professionalism and care.
• Strong teamwork and a positive attitude are essential.

Responsibilities

• Greet guests and ensure a welcoming, MVP-level experience.
• Address questions and concerns with poise and resolve issues quickly.
• Assist at concessions and help keep front desk organized and efficient.
• Maintain cleanliness and readiness of the space for peak times.
• Participate in ongoing training to learn TOCA processes and standards.

Skills

People skills

Communication

Team player

Tools

Google Suite

Scheduling tools

Job description

At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.

What makes a TOCA Teammate?

• Play Hard
• Care Deeply
• Grow Together
• Strive for Excellence
• Create Awesome Experiences

Why You'll Love Being Part of the TOCA Team

You'll have full access to our TOCA Treats, which includes (but is not limited to!)

• Competitive Pay & On-Demand Pay
• Part Time, Flexible Scheduling
• Career Growth & Development
• Employee Assistance Program
• Active & Fit Membership
• Benefits Hub Discount Marketplace
• So many TOCA Perks we can't name all of them, but we'll try: 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, and 2 Free Packages to share with your squad!

Job Highlights

• Job Title: Guest Experience Associate
• Location: Langley, B.C
• Report To: General Manager
• Hours Required: Candidates must be able to work evenings and weekends

Position Overview

You’re the face of TOCA — the first high-five, the warm welcome, the go-to for all things awesome. As an Experience Associate, you’re all about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoother than a perfect pass.

What You’ll Be Doing

Guest Experience Hero (60%)

• Greet like a champ, answer like a pro, and make every guest feel like an MVP
• Handle questions, feedback, and concerns with good vibes and care
• Jump in to fix issues quickly or tag in a teammate
• Work together to keep things flowing and guests happy
• Work in concessions (as needed)

Operations Guru (30%)

• Keep the space clean, stocked, and ready for actionHelp with scheduling, check-ins, sign-ups, and events
• Own the front desk like it's your stage

Admin But Make It Snappy (5%)

• Waivers, payments, reports = no big deal for you

Training + Growth (5%)

• Learn the TOCA way and level up your game
• Gain development to keep your career going with TOCA

TOCA Culture (100%)

• Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud.
• Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center.

You’ll Crush This Role If You

• Love people and good vibes
• Have top-tier communication skills
• Can stay cool under pressure
• Know your way around Google Suite & scheduling tools (on-site training)
• Are down for evening/weekend shifts (that’s our peak time!)
• Can lift 30+ lbs and move with energy