Guest Experience Agent, Lake Minnewanka

Pursuit Collection; Banff; On-site; CAD 30,000 - 60,000; Full time

Job summary

An exciting opportunity awaits in the breathtaking Canadian Rockies! Join a vibrant team dedicated to creating memorable experiences for guests. As a key player in providing exceptional customer service, you'll thrive in a fast-paced, dynamic environment. Enjoy perks like free access to attractions and discounts on hotel stays while making lifelong connections with colleagues from around the world. If you have a passion for hospitality and a knack for communication, this role is perfect for you. Embrace the adventure of working in nature while contributing to a team that values diversity and inclusion.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays

Subsidized mental health resources

Qualifications

• Strong customer service skills and ability to handle cash transactions.
• Good communication skills and attention to detail are essential.

Responsibilities

• Ensure high levels of customer service for each guest.
• Coordinate tour boat departures and operate POS systems.

Skills

Customer Service Skills

Cash Handling Experience

Communication Skills

Attention to Detail

Ability to Work Independently

Second Language Skills

Job description

Your daily pursuit is creating a welcoming environment for guests by providing a seamless, safe, and enjoyable experience.

What will your compensation be?

The starting salary for this role is $18.00 per hour.

When does this adventure begin?

This job is posted as part of our seasonal hiring for Spring/Summer, 2025.

What perks can you expect?

• Join an inclusive, global team and make lifelong connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

What will you do in this job?

• Ensure high levels of customer service for each guest.
• Be prepared for a fast-paced work environment with changing conditions.
• Demonstrate a positive attitude and good communication skills.
• Work both independently and as part of a team.
• Greet and welcome all Lake Minnewanka guests; answer emails and phone calls.
• Coordinate tour boat departures; operate radio communication hub.
• Operate all POS systems for bookings, ticketing, and retail; handle cash and credit transactions.
• Understand and promote all products, services, and policies offered by Pursuit BJC.
• Maintain a clean, organized, and fully stocked retail floor.
• Sustain a safe environment in all areas controlled by Lake Minnewanka Cruise.
• Participate in efforts to keep all areas of Minnewanka clean and wildlife safe.

What skills and experience do you need for this job?

• Ability to work independently and in a team environment.
• Attention to detail and good communication skills.
• Ability to remain calm and clear-headed in any situation.
• Cash handling experience.
• Strong customer service skills.
• Second language skills are an asset.
• Consent to a criminal record check to uphold our commitment to “Always Honest”.

What will your work environment be like?

• Beautiful: Work in the iconic and inspiring location within the Canadian Rockies, with opportunities to explore scenery and wildlife.
• Fun: Meet team members from around the world and participate in team events.
• Independent: Spend your days in and around our properties.
• Remote: Surrounded by nature—trees, lakes, and skies rather than urban settings.
• Busy: Be prepared for a physical environment involving walking, stair climbing, bending, reaching, and lifting up to 50 pounds with assistance.

We work as a team and may adjust duties based on the needs of the company and team.

EEO

Pursuit is an Equal Opportunity Employer committed to diversity. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

We value diverse backgrounds and experiences, recognizing their role in fostering creativity and innovation. We encourage eligible individuals to apply and join our inclusive team.

We are committed to removing barriers for applicants and team members from equity-deserving groups. If you require accommodations during the application or hiring process, contact our Talent Acquisition Team at [e-mail] or visit one of our offices with a resume. Only candidates selected for further consideration will be contacted.