Guest Experience Agent, Golden Skybridge

Pursuit; Golden; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a dynamic team at a leading attraction in the Canadian Rockies! As a guest service representative, you will facilitate a welcoming environment and ensure each guest enjoys their experience. This seasonal role offers you the chance to connect with people while exploring breathtaking scenery and promoting our unique offerings. Engage in diverse tasks ranging from ticket sales to providing assistance on-site, all while being part of a globally diverse team.

Benefits

Free access to Pursuit attractions

50% discounts for friends

Discounts on hotel stays, dining, and retail

Access to subsidized mental health and wellness resources

Qualifications

• Experience in guest services is required.
• Must have a high level of customer service skills.
• Ability to handle cash transactions efficiently.

Responsibilities

• Assisting with ticket sales and customer inquiries.
• Validating tickets and managing crowds.
• Providing directions and guidance to visitors.

Skills

Customer service

Communication

Attention to detail

Cash handling

Bilingual (second language)

Job description

What will be your daily pursuit?

Your daily pursuit is creating a welcoming environment for guests by providing a seamless, safe, and enjoyable experience.

What will your compensation be?

The starting salary for this position is $18.50 per hour.

When does this adventure begin?

This job is posted as part of our seasonal hiring for Spring/Summer, 2025.

What perks can you expect?

• Join an inclusive, global team and make life-long connections.

• Enjoy free access to Pursuit attractions and 50% off for friends.

• Get discounts on hotel stays, dining, and retail.

• Access subsidized mental health and wellness resources.

What will you do in this job?

• Assisting with ticket sales, combo packages, questions, directions, and guidance in visiting our sister attractions and the Canadian Rockies
• Using a computerized ticketing systems to issue and process guest ticket
• Handles cash and credit transactions
• Validates tickets prior to boarding
• Performs crowd management
• Solicits guest feedback

What skills and experience do you need for this job?

• A high level of customer service is paramount, along with attaining a high level of knowledge of theGolden Skybridge, the attraction and surroundings, and the unique features and habitat of the area
• A high level of customer service and experience in guest services, or similar
• Attention to detail and good communication and listening skills with local and international guests and staff
• Second language skills highly advantageous
• Solid knowledge of the products and services available in Golden and its surroundings
• Accuracy and efficiency in handling large amounts of cash ($CAD and $US) and debit/credit transactions under fast-paced and busy conditions
• Work in a fast-paced environment and overcome guest objections
• Physical demands including constant use of hands, repetitive actions and speaking, sitting/standing for long periods of time, frequent bending/twisting and working outdoors
• To honour our commitment to be “Always Honest” all employees must consent to a criminal recordcheck

What will your work environment be like?

• Beautiful.You’llbeworkingintheiconic,unforgettableand inspiring location.Regardless of what your role is with us,you’llreally get the chance to explore andsee amazing scenery and wildlifewithin the Canadian Rockies.
• Fun.You'llbe meeting team members from across the globe and get toparticipatein tons of team events.
• Independent.You’llspend your days in and aroundour amazing properties.
• Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds withassistance) asrequired

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

EEO

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at [e-mail] or drop in to one of our offices to hand in a resume if you do not have access to a computer.We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.