Guest Experience Agent & Cash Control, Columbia Icefield

Pursuit; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a vibrant team in the beautiful Canadian Rockies as a Guest Experience Agent or Cash Control staff member. Engage with a diverse range of guests while managing cash operations and ensuring a seamless visitor experience. Enjoy perks like subsidized housing and free access to attractions in exchange for your dedication to providing excellent service.

Benefits

$19.00 per day for housing and meals

Referral bonus of $250

Free access to Pursuit attractions and 50% off for friends

Discounts on hotel stays, dining, and retail

Subsidized mental health and wellness resources

Qualifications

• Proven strength in problem solving and conflict resolution.
• Experience with cash handling and POS systems is an asset.
• Must meet organizational grooming and appearance standards.

Responsibilities

• Educating guests and guiding them through the check-in process.
• Preparing deposits and managing cash reconciliation.
• Troubleshooting transactions and ensuring financial accuracy.

Skills

Organization

Problem-solving

Conflict resolution

Attention to detail

Time management

Tools

RTP

Simphony

Retail Pro

Eigen

CI server

Job description

What will be your daily pursuit?

The Guest Experience Department principally assists all guests by providing information on Columbia Icefield and Pursuit, services and amenities; by promoting and selling all of our related products and services, and ensuring a seamless experience for guests throughout their experience.Guest Experience Agents come across a variety of guests everyday from all over the world so being upbeat and professional while up to date on all Pursuit products and processes is key. Attention to detail and effective communication skills are a must especially as this particular position will be within our Groups Check In Office.

The Cash Control position plays a major supporting role to the Guest Experience team as well as cash out support to all lines of business at the Columbia Icefield. They routinely prepare deposits, tip outs, financial reports and ensure all financial records are accurate and reported in a timely manner to our corporate offices. They foster a professional and service-oriented relationship with our wholesale partners and internal lines of business. This role requires a self-motivator who can work without direct supervision and is patient and eager to collaborate with colleagues to solve problems and learn as a team.

What will your compensation be?

The starting salary for this position is $18.00 per hour

When does this adventure begin?

This is job is posted as part of our seasonal hiring for Summer 2025 and will begin as soon as possible until October 13, 2025

What perks can you expect?

• $19.00 per day housing and meals (based on double occupancy)
• Refer a friend to the team and earn a $250 referral bonus!
• Join an inclusive, global team and make life-long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

What will you do in this job?

• Educating guests on Columbia Icefield experiences and guiding them through the check in process
• Assisting with tour group check-in, and coordinating with Dispatch regarding any changes
• Coordinating guests and tour groups on/off Coaches and/or Ice Explorers
• Operating the point-of-sale system with accuracy and efficiency, including responsible handling of cash, credit cards, and cash out forms
• Reconciliation of daily cash outs for all lines of business at the Columbia Icefield – Ticket Sales, multiple F&B Outlets, Retail – verifying against reports from multiple sales systems and processors
• Preparation of daily deposits and tip outs
• Troubleshooting transactions, discrepancies and correcting any errors while also reporting variances and abnormalities
• Auditing cash, credit card and billing transactions and verifying group orders to ensure accuracy
• Corresponding with Banff Cash Control and Wholesalers to supply receipts and billing/audit reports
• Preparation of financial reports and creating accurate and up to date financial records, ensuring compliance with accounting procedures
• Managing float inventories in safe and cash recycler
• Communicating with co-workers and management, forwarding observations and comments in a timely fashion
• Uphold the high standard of environmental stewardship expected for all employees
• Other duties as assigned

What skills and experience do you need for this job?

• Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position!
• Proven strength in problem solving, conflict resolution, attention to detail and ability to make decisions independently and with a positive attitude
• Mature, energetic, dependable and self-motivated
• Experience with RTP, Simphony, Retail Pro, Eigen and CI server for cash recycler an asset
• Previous cash handling and point of sale system experience, an asset
• Accounting experience is an asset
• Must get excited at the idea of living and working in a remote (yet very social) environment
• Enjoy working with a team in a busy, fast-paced environment
• Comfortable working on your feet for extended periods of time
• Must meet the Organization grooming and appearance standards
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

What will your work environment be like?

• Beautiful.You’llbeworkingintheiconic,unforgettableand inspiring location.Regardless of what your role is with us,you’llreally get the chance to explore andsee amazing scenery and wildlifewithin the Canadian Rockies.
• Fun.You'llbe meeting team members from across the globe and get toparticipatein tons of team events.
• Independent.You’llspend your days in and aroundour amazing properties.
• Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds withassistance) asrequired

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

EEO

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at [e-mail] or drop in to one of our offices to hand in a resume if you do not have access to a computer.We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.