Guest Experience Agent, Banff Gondola

Pursuit Collection; Banff; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join Pursuit Collection for an unforgettable seasonal adventure in Banff! As a guest services representative, you will ensure visitors enjoy a seamless experience at one of the most scenic locations in the Canadian Rockies. Your role involves assisting with ticket sales, engaging with guests, and providing exceptional service while working in a vibrant and diverse team.

Benefits

Free access to Pursuit attractions

50% off for friends on attractions

Discounts on hotel stays, dining, and retail

Access to subsidized mental health resources

Qualifications

• Experience in guest services or similar positions is required.
• Strong customer service skills and attention to detail are essential.
• Second language skills are highly advantageous.

Responsibilities

• Greet guests and assist with ticket sales and guidance.
• Handle cash and credit transactions accurately.
• Perform crowd management and ensure a clean work area.

Skills

Customer service

Attention to detail

Communication skills

Knowledge of Banff

Ability to handle transactions

Second language skills

Education

Experience in guest services or similar roles

Job description

Your daily pursuit is creating a welcoming environment for guests by providing a seamless, safe, and enjoyable experience!

No Staff Accommodations Available

What will your compensation be?

The starting salary for this position is $18.00.

When does this adventure begin?

This job is posted as part of our seasonal hiring for Spring/Summer, 2025.

What perks can you expect?

• Join an inclusive, global team and make life-long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

What will you do in this job?

• Greet Banff Gondola guests.
• Assist with ticket sales, combo packages, questions, directions, and guidance in visiting our attractions and the Canadian Rockies.
• Use a computerized ticketing system to issue and process guest tickets.
• Handle cash and credit transactions.
• Validate tickets prior to boarding.
• Perform crowd management and line control.
• Be a Memory Maker for our programming events.
• Solicit guest feedback.
• Assist in keeping work areas clean.

What skills and experience do you need for this job?

• A high level of customer service is paramount, along with a strong knowledge of the Banff Gondola, its interpretive stations, and the natural features and habitat of the area.
• Experience in guest services or similar roles.
• Attention to detail, good communication and listening skills with local and international guests and staff.
• Second language skills are highly advantageous.
• Solid knowledge of products and services available in Banff and surroundings.
• Accuracy and efficiency in handling cash and transactions under busy conditions.
• Ability to work in a fast-paced environment and handle guest objections.
• Physical demands include constant use of hands, repetitive actions, speaking, sitting/standing for long periods, bending/twisting, and outdoor work.
• All employees must consent to a criminal record check to uphold our commitment to “Always Honest”.

What will your work environment be like?

• Beautiful: Work in an iconic and inspiring location with opportunities to explore the scenery and wildlife of the Canadian Rockies.
• Fun: Meet team members from across the globe and participate in team events.
• Independent: Spend your days in and around our properties.
• Remote: Surrounded by nature, away from urban environments.
• Busy: Be prepared for physical activity, including walking, stair climbing, bending, reaching, and lifting (up to 50 pounds with assistance).

We work as a team and our duties may evolve based on team and company needs.

EEO

Pursuit is an Equal Opportunity Employer committed to diversity. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

We value diverse backgrounds and experiences, recognizing their role in fostering creativity and innovation. We encourage individuals eligible to work in Canada to apply and join our inclusive team.

If you need accommodation during the application or hiring process due to a protected ground under the Canadian Human Rights Act, please contact our Talent Acquisition Team at [e-mail] or visit our offices with a resume. We thank all candidates for their interest; only those selected for further consideration will be contacted.