Enable job alerts via email!

Guest Experience Agent, Banff Gondola

Pursuit Collection

Banff

On-site

CAD 30,000 - 60,000

Full time

30+ days ago

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

An established industry player is seeking enthusiastic individuals to create memorable experiences for guests in the stunning Canadian Rockies. This role involves greeting guests, assisting with ticket sales, and providing exceptional customer service. You will be part of a vibrant team, working in a beautiful environment while ensuring guests enjoy their time at the iconic Banff Gondola. With a focus on teamwork and guest satisfaction, this position offers a unique opportunity to connect with people from around the world while embracing the natural beauty of the area. Join us for a seasonal adventure that promises both fun and fulfillment!

Benefits

Free access to Pursuit attractions
50% off for friends
Discounts on hotel stays
Access to mental health resources
Inclusive team environment

Qualifications

  • High level of customer service and knowledge of Banff Gondola required.
  • Experience in guest services is essential.

Responsibilities

  • Greet guests and assist with ticket sales and inquiries.
  • Handle cash and credit transactions efficiently.
  • Perform crowd management and ensure guest satisfaction.

Skills

Customer Service
Attention to Detail
Communication Skills
Cash Handling
Ability to Work in Fast-Paced Environment
Second Language Skills

Tools

Computerized Ticketing Systems

Job description

Your daily pursuit is creating a welcoming environment for guests by providing a seamless, safe, and enjoyable experience!

What will your compensation be?
The starting salary for this position is $18.00.

When does this adventure begin?
This job is posted as part of our seasonal hiring for Spring/Summer, 2025.

What perks can you expect?

  • Join an inclusive, global team and make life-long connections.
  • Enjoy free access to Pursuit attractions and 50% off for friends.
  • Get discounts on hotel stays, dining, and retail.
  • Access subsidized mental health and wellness resources.

What will you do in this job?

  • Greets Banff Gondola guests
  • Assisting with ticket sales, combo packages, questions, directions, and guidance in visiting our attractions and the Canadian Rockies
  • Use a computerized ticketing systems to issue and process guest ticket
  • Handles cash and credit transactions
  • Validates tickets prior to boarding
  • Performs crowd management and line control
  • Be a Memory Maker for our programming events
  • Solicit guest feedback
  • Assist in keeping work areas clean.

What skills and experience do you need for this job?

  • A high level of customer service is paramount, along with attaining a high level of knowledge of the Banff Gondola, its interpretive stations, and the unique natural features and habitat of the area.
  • A high level of customer service and experience in guest services, or similar.
  • Attention to detail and good communication and listening skills with local and international guests and staff.
  • Second language skills highly advantageous.
  • Solid knowledge of the products and services available in Banff and its surroundings.
  • Accuracy and efficiency in handling large amounts of cash ($CAD and $US) and debit/credit transactions under fast-paced and busy conditions.
  • Work in a fast-paced environment and overcome guest objections.
  • Physical demands including constant use of hands, repetitive actions and speaking, sitting/standing for long periods of time, frequent bending/twisting and working outdoors.
  • To honour our commitment to be “Always Honest” all employees must consent to a criminal record check.

What will your work environment be like?

  • Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
  • Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.
  • Independent. You’ll spend your days in and around our amazing properties.
  • Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
  • Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required.

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

EEO
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at BJCtalent@pursuitcollection.com or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.