Guest Attendant

Primacorp Ventures; Brockville; Hybrid; CAD 14,000 - 36,000; Part time

Job summary

Prima Living in Brockville, Ontario is seeking a Guest Attendant to provide compassionate, resident-centered care. You will support daily needs, medication routines, and community operations with a focus on dignity, comfort, and well-being.

The role reports to the Health and Wellness Manager and offers part-time/casual and temporary full-time shifts, including mornings and evenings, at the 1813 County Road 2 East location.

Qualifications

• Post-secondary education in Hospitality or related field preferred.
• 1–2 years of experience in customer service, hospitality, healthcare, or seniors’ living preferred.
• Compassionate and respectful approach when supporting older adults.
• Strong communication, organization, and documentation skills.
• Must successfully complete a criminal background check, including Vulnerable Sector Screening.
• Flexible availability to work days, evenings, weekends and holidays as required.

Responsibilities

• Respond to resident call bells and assist with daily care needs while ensuring comfort, safety, and dignity.
• Administer medications and treatments, prepare medication carts, monitor supplies, coordinate refills, and maintain medication records.
• Complete resident wellness checks and report changes to the Health and Wellness Manager or designate.
• Support dining services by completing census checks, monitoring well-being, serving trays, and assisting dining staff as needed.
• Complete required documentation including charting, MARs, narcotic counts, and shift reports.
• Assist residents with escorts, transfers, supervision, laundry, linen changes, and other support services.
• Maintain a safe, organized environment by sanitizing equipment and reporting safety concerns or maintenance issues.
• Participate in shift handovers, emergency procedures, fire safety, and onboarding of new residents.

Skills

Customer service

Hospitality

Healthcare

Seniors living

Communication

Documentation

Teamwork

Education

Post-secondary education in Hospitality or related field

Job description

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Prima Living, a proud member of the Primacorp group of companies, is leading the next generation of senior living in Canada with their Amenida brand. Guided by Primacorp's vision and resources, we're growing a network of vibrant, people-first communities that put compassion and connection at the heart of everything we do. Through cultural inclusivity, operational excellence, and genuine care, we're redefining what retirement living can be. Together, Prima Living and Primacorp are building a purpose-driven future where every resident feels valued, supported, and truly at home.

Position:Guest Attendant
Reports to:Health and Wellness Manager
Job Status: Ongoing Part-Time/ Casual & one temporary Fulltime, Onsite
Hours: Partime (7am-3pm) with 30.0 hours bi-weekly. Full-Time, Temporary, Evenings (3-11pm) with 75.0 hours bi-weekly until September 30, 2026 with possibility of extension
Location: 1813 County Road 2 East, Brockville, ON K6V 5T1
Pay: $18.22 /hour

Your Day to Day:

TheGuest Attendantprovides safe, compassionate, and resident-centered care by supporting daily resident needs, medication routines, and community operations while promoting resident dignity, comfort, and well-being.Specifically, the Guest Attendant will be responsible for:

• Respond to resident call bells and provide assistance with daily care needs while ensuring comfort, safety, and dignity.
• Administer medications and treatments, prepare medication carts, monitor supplies, coordinate refills, and maintain accurate medication records in accordance with policies and regulations.
• Complete resident wellness checks, monitor changes in condition or behaviour, and report concerns to the Health and Wellness Manager or designate.
• Support dining services by completing resident census checks, monitoring resident well-being, providing tray service, and assisting dining staff as required.
• Aprons must be worn when serving in dining rooms.Complete required documentation, including charting, MARs, narcotic counts, communication logs, wellness checklists, and shift reports.
• Assist residents with escorts, transfers, supervision, laundry, linen changes, and other support services
• .Maintain a safe and organized environment by sanitizing equipment, tidying nursing stations, and reporting safety concerns or maintenance issues.
• Participate in shift handovers, emergency procedures, fire safety protocols, welcome new residents, and complete other duties assigned by the Manager or designate.

What You Bring to the Table:

• Post-secondary education in Hospitality, Gerontology, Social Services, Healthcare, or a related field is preferred.
• 1–2 years of experience in customer service, hospitality, healthcare, or seniors’ living is preferred.
• Compassionate and respectful approach when supporting older adults.Strong communication, organization, and documentation skills.
• Ability to prioritize tasks and work independently or as part of a team.
• Must successfully complete a criminal background check, including Vulnerable Sector Screening.
• Medical clearance required.Flexible availability to work days, evenings, overnight shifts, weekends, and holidays as required.

Nice to have:

• Experience with medication administration, MAR documentation, and medication carts.
• Knowledge of senior living operations and resident care practices.
• Strong computer skills, including Microsoft Office and general applications.
• Additional languages are an asset to support a diverse resident community.
• CPR and First Aid certification

We are proudly Canadian - rooted in our diverse communities, guided by our values, and committed to growing together from coast to coast.