Guest Activities Animator

Fairmont Hotels & Resorts; Lake Louise; On-site; CAD 44,000 - 49,000; Full time

Benefits offered by this job

Subsidized on-site accommodation

Free meal per shift

Benefits package: medical, vision, and

Pension plan with employer match

Employee travel program discounts

Mountain Explorer travel program

Job summary

Fairmont Chateau Lake Louise is seeking an enthusiastic Guest Activities Animator to organize daily activities and lead e-bike tours in Banff National Park. You will deliver engaging programs, assist in development, and ensure exceptional guest experiences in a fast-paced luxury setting.

The role emphasizes storytelling, group leadership, and safety, with CPR/First Aid required and opportunities to grow within the Resort Activities team.

Qualifications

• Minimum 1 year of experience facilitating recreational activities or guest programs.
• CPR and First Aid certification is required.
• IGA Basic certification is required; Apprentice Guide certification is an asset.

Responsibilities

• Lead guided e-bike tours for groups of up to 8 guests, sharing knowledge about local landmarks, history, and ecology.
• Perform interpretive presentations and activities for groups of up to 50 guests, indoor and outdoor.
• Shadow Resort Activities Guides to develop guiding skills.
• Deliver engaging activities for adults and children, adapting to guest needs and group dynamics.
• Provide professional, friendly guest service at all times.

Skills

Group facilitation

Public speaking

Interpersonal skills

Customer service

Education

CPR and First Aid certification

IGA Basic certification

IGA Apprentice Guide certification (asset)

Tools

Licensing: Class 4

E-bike operation experience

Job description

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

The Guest Activities Animator is responsible for organizing and delivering daily activities within the Resort Activities Department, including social programs, kids’ events, and guided experiences. This role is highly guest-facing, providing opportunities to develop confidence in leading groups, storytelling, and public speaking — all foundational skills for a future Apprentice Guide role.

A key component of this role is leading small-group e-bike tours to local landmarks, helping guests connect with the area’s natural and cultural history. The Animator will also assist in program development, maintaining activity areas, and supporting the department in operations and guest service excellence.

Pay Rate: $21.27/hour

Start Date: October 2026

Key Responsibilities

Guest Experience & Group Facilitation

• Lead guided e-bike tours for groups of up to 8 guests, sharing knowledge about local landmarks, history, and ecology.
• Perform interpretive presentations and activities for groups of up to 50 guests, including indoor and outdoor programs.
• Assist and shadow Resort Activities Guides on interpretive and adventure programs to develop guiding skills.
• Deliver engaging activities for both adults and children, adapting to guest needs and group dynamics.
• Consistently provide professional, friendly, and engaging guest service.

Program Development & Training

• Collaborate with the team to develop, implement, and improve social and kids’ activities.
• Train other team members on activity execution and maintain consistency of guest experience.
• Begin creating and delivering small interpretive experiences under supervision to develop guiding skills.

Operational & Safety Responsibilities

• Organize activity spaces, maintain equipment, and ensure areas are clean, safe, and fully stocked.
• Assist with activity booking system updates and communications to ensure accurate guest information.
• Follow safety protocols, instruct guests in the use of equipment, and monitor compliance with hotel and government regulations.
• Support the department with other operational duties as required, including rental shop, health club, and Fairmont Fitness.
• Physically capable of frequent standing, walking, extended riding of an electronically assisted bike, lifting (up to 90 lbs), kneeling, pushing, and pulling.

Qualifications

• Minimum 1 year of experience facilitating recreational activities or guest programs.
• Comfortable leading groups, speaking in front of crowds, and using a microphone.
• Certification in CPR and First Aid required.
• Creative, energetic, highly responsible, and self-motivated.
• Strong interpersonal, communication, and problem-solving skills.
• Knowledge of the hotel, surrounding area, and National Parks is an asset.
• IGA Basic certification required
• IGA Apprentice Guide certification or interest in interpretive guiding is an asset.
• Class 4 driver’s license and experience operating small vehicles (for e-bike tours) is an asset.

Work Environment & Schedule

• Primarily 80% guest-facing, 20% administrative and operational support.
• Winter: heavy indoor programming; Summer: heavy outdoor programming.
• May require work on holidays, weekends, overnights, and non-day shifts.
• Fast-paced, luxury hotel environment with close collaboration across Resort Activities and hotel teams.

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Additional Information

Job Perks & Benefits

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affiliation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements

Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]

Our Commitment To Diversity & Inclusion

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.