GRS Implementation Specialist

Sun Life Financial; Toronto; On-site; CAD 56,000 - 93,000; Full time

Job summary

An established industry player is seeking a Group Retirement Services Implementation Specialist to manage the installation of new Corporate Accounts clients. In this dynamic role, you will lead projects from initiation to closure, ensuring quality business solutions are delivered. You will collaborate with clients and internal stakeholders, utilizing your bilingual skills in French and English to enhance communication and relationships. This position offers the chance to make a significant impact on the lives of clients while working in a supportive and empowering environment. If you thrive in a fast-paced setting and have a passion for project management, this opportunity is perfect for you.

Qualifications

• Bilingualism in French and English is essential for client communication.
• Strong knowledge of project management techniques is required.

Responsibilities

• Manage all phases of assigned projects from initiation to closure.
• Communicate project updates effectively to stakeholders.
• Define quality business solutions using standard offerings.

Skills

Bilingualism (French, English)

Project Management Techniques

Problem Solving

Organizational Skills

Interpersonal Skills

Customer Focus

Leadership Skills

Education

PMP Certification or Equivalent

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Group Retirement Services (GRS) Implementation Specialist is accountable for the accurate and timely installation of new Corporate Accounts clients, and major revisions to existing Corporate Accounts clients. They are responsible for managing all components of their assigned projects, working in partnership with our clients, Advisors, Consultants, Business Development, and all internal stakeholders to deliver quality business solutions.

What will you do?

• Define quality business solutions, using standard offerings and service capabilities
• Manage all phases of assigned projects from initiation to closure, applying Project Management best practices e.g. planning, scheduling, and risk management
• Define plan structures and map all client requirements
• Create and maintain project plans and timelines that clearly outline task assignments/ownership, deliverables and targets allowing for coordinated execution and control
• Proactively manage project changes, risks, issues and actions
• Manage client, Advisor and Consultant relationships to ensure project delivery expectations are specified and met
• Communicate project updates regularly and effectively to ensure all internal and external stakeholders are kept up-to-date (meetings, status updates, etc.)
• Work with multi-site project teams
• Utilize strong leadership, influencing and facilitation skills to coordinate and drive projects to successful completion

What do you need to succeed?

• Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.
• Sound knowledge of project management techniques
• Proven experience leading or contributing to key projects
• Excellent problem solving and decision making skills
• Strong organizational skills and ability to prioritize a wide range of tasks over multiple projects
• Solid understanding of Group Retirement Services and administrative practices
• Strong interpersonal and communication skills (written and verbal)
• Customer focus
• Proven ability to develop and nurture relationships, both internal and external
• Positive, energetic attitude at all times
• Ability to travel, if needed (must have access to a car)
• PMP certification or equivalent preferred
• Previous experience in Group Retirement Services Operations and/or Sales & Service environment preferred

Notes/Unique Requirements:

• Ability to manage a flexible work schedule
• Overtime may be required to meet project deadlines

Salary Range:

56,000/56 000 - 93,000/93 000

Job Category:

Customer Service / Operations

Posting End Date:

18/04/2025