Groups Costing Agent (6-Month Contract)

Sunwing Travel Group; Toronto; Hybrid; CAD 40,000 - 70,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Gruppenverkaufs-Kostenagenten, der exzellenten Kundenservice bietet und neue Verkaufschancen durch Beziehungsaufbau generiert. In dieser spannenden Rolle sind Sie verantwortlich für die genaue Kostenermittlung von Angeboten und die Bereitstellung von Produktinformationen. Mit einem starken Fokus auf Kundenbindung und Produktkenntnis tragen Sie dazu bei, die Urlaubsträume der Kunden zu verwirklichen. Wenn Sie eine Leidenschaft für die Reisebranche haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Remote und/oder Hybrid-Arbeitsmöglichkeiten

Goodlife Corporate Rabatt

Wachstumsmöglichkeiten

Kostenloses Parken

Offenes, kollaboratives Arbeitsumfeld

Frisches Café mit Snacks und Mahlzeiten zu subventionierten Preisen

Möglichkeiten zur sozialen Verantwortung

Qualifications

• Diplom im Reisebereich oder 2 Jahre Erfahrung in der Reisebranche.
• Starke Kundenservicefähigkeiten und Zeitmanagement.

Responsibilities

• Erstellung und Ausgabe von täglichen Angeboten innerhalb von 24 Stunden.
• Bearbeitung aller Aspekte von Instant Group Quotes.

Skills

Kundenservice

Zeitmanagement

Microsoft Office

Education

Diplom im Reisebereich

2 Jahre Erfahrung in der Reisebranche

Job description

Groups Costing Agent (6-Month Contract) 27 Fasken Dr, Etobicoke, ON M9W 1K6, Canada Req #285 May 2, 2025

About Us:

Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group’s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”.

The Opportunity:

Under SunwingVacations, we are looking for aGroup sales costing agent to join us in making vacation dreams come true. As the Group sales costing agent, you will provide excellent customer service while generating new sales through relationship building, the growth of customer loyalty, and product knowledge! In this role, you will accurately cost incoming quotes while providing product options and promotional information in provided targeted timelines. The role will report to the Group Sales Support Supervisor and will be located in Toronto, ON.

What You’ll Do:

• Cost and issue daily quotes assigned accurately within 24 hours of receipt using Payload Guidelines.
• Administer all aspects of incoming Instant Group Quotes.
• Ensure pricing is competitive by researching distribution channels.
• Respond to incoming emails pertaining to group rate requests in a professional, timely manner.
• Prioritize quotes to maximize conversion.
• Complete follow-up calls for pending quotes.
• Answer Groups’ telephone queue line in a timely manner and providing quotes if necessary or assisting in Groups administration.
• Maintain product knowledge and participate in ongoing training.

What You’ll Need:

• Diploma in Travel OR 2 years of work experience in the travel industry is an asset.
• Strong time management skills with the ability to multi-task and prioritize.
• Strong Customer service skills and the ability to adjust to the needs of the customer in each call.
• Experience with Microsoft Office.

What We Offer:

• Remote and/or Hybrid Work Opportunities
• GoodlifeCorporate Discount
• Growth opportunities
• Free Parking
• Open concept, collaborative workspace
• Fresh Café with delicious snacks and meals at a subsidized price!
• Opportunity to give back through our social responsibility initiatives.
• See for yourself!@sunwinglife

We thank all who apply however only those who meet the qualifications will be contacted. Diversity, equity, and inclusion - Diversity makes us EPIC;we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered withWhite Ribbonto help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions.Total wellbeing -Our approach is for holistic opportunities to help employeesBe EPIC and Be Well. Learning and development -Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.

We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email [emailprotected]

Other details

• Job Family GROUPS & WEDDINGS
• Pay Type Salary

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