Group Travel Specialist – Custom Itineraries & Global Tours

Goway Travel; Toronto; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary with incentives

Paid personal days

Birthday off each year

Professional growth & training

Travel perks & discounts

Global collaboration across offices

Job summary

Goway Travel is seeking a Groups Specialist to design customized group itineraries across Europe, the South Pacific, Asia, the Americas, or North America. This full-time, hybrid role is based in Toronto or Vancouver, or remote for eligible candidates outside commuting distance.

You will convert inquiries into bookings, manage proposals, and deliver exceptional service to travel agents and group leaders. You’ll present tailored itineraries, nurture client relationships, and collaborate across

Qualifications

• Sales experience in travel or related industry.
• Ability to meet sales targets and drive results.
• Excellent customer service and communication skills.
• Strong time management and multi-tasking abilities.
• Willingness to learn about destinations and products.

Responsibilities

• Convert inquiries into group bookings using effective qualification, follow-up, and quote management.
• Process bookings with attention to detail from proposal through to travel.
• Communicate Goway products via email, phone, online chat and video calls.
• Engage with travel agents and group leaders to grow groups and provide sales support.
• Present customized group itineraries highlighting unique experiences and value.
• Develop long-lasting relationships for referrals and repeat business.
• Advise and create itineraries based on regions represented; bring travel expertise to clients.
• Uphold Goway’s GLOBAL values in interactions and teamwork.

Skills

Sales experience

Results driven

Customer service

Time management

Learner mindset

GDS experience

Team player

Tools

Amadeus

Reservation systems

Job description

Goway Travel is seeking a Groups Specialist to design customized group itineraries across Europe, the South Pacific, Asia, the Americas, or North America. This full-time, hybrid role is based in Toronto or Vancouver, or remote for eligible candidates outside commuting distance.

You will convert inquiries into bookings, manage proposals, and deliver exceptional service to travel agents and group leaders. You’ll present tailored itineraries, nurture client relationships, and collaborate across