Group Sales Service Representative

Medavie; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A national health solutions partner based in Toronto is looking for a Group Sales Service Representative. The role involves supporting group insurance sales and requires strong customer service skills. Candidates should have relevant experience, a post-secondary degree, and proficiency in Microsoft Office and Salesforce. This full-time position may require travel and emphasizes teamwork and effective communication.

Qualifications

• At least one to three years of work experience in group insurance.
• Good understanding of group health, dental, life, and disability insurance plans.
• Willing to travel sometimes for more than a day.

Responsibilities

• Coordinate resolution of basic and complex issues and inquiries.
• Collaborate with the new business installation team on group setups.
• Plan and execute Group Administrator training sessions.

Skills

Public speaking or presentation skills

Strong computer skills

Sales Experience

Customer Service

Time Management

B2B Sales

Education

Post-secondary degree in a related discipline

Tools

Microsoft Office Suite

Salesforce

WebEx

Job description

Position Type : Permanent

If youre looking for a fulfilling career that can make a real difference in your life and the lives of others youve come to the right place.

As a national health solutions partner we put people first in everything we do and that begins with our team of 8000 professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together our employees are creating industry-leading solutions in insurance primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest and its reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth flexible work options meaningful experiences and supportive leadership. Medavie is where employees can be their best selves feel they belong and achieve their full potential. Be part of it by applying for a position with us today.

The Group Sales Service Representative (Account Associate) works closely with Account Executives and interacts extensively with other operational areas within Medavie Blue Cross to support the sale and retention of group insurance plans. As a member of the Client Service Team the Account Associate is involved in all aspects of the group sales process including plan set up maintenance renewal and ongoing proactive service.

The position involves frequent contact with external customers and consultants including face to face written and verbal communication. Success in this role demands a strong commitment to customer service and building solid business relationships with customers; working collaboratively with numerous internal contacts to maintain service standards; excellent time management and attention to detail. Our image in the external marketplace relies heavily on how our customers are serviced.

Key Responsibilities :

Coordinate resolution of basic and complex issues and inquiries often with multiple departments and target dates and accurately communicate results to the customer / advisor / consultant; review and interpret contracts and financial agreements to respond to inquiries and disputes and / or assist customer with union grievances;

Collaborate with the new business installation team on the set up of new groups. This may include completion of various online enrolment and reporting tasks. Plan and execute detailed communication project plans for both new and existing customers. This includes the creation of custom educational documents and co-ordination with internal brand and marketing teams to ensure corporate compliance requirements are met for all materials;

Required to plan and execute Group Administrator training sessions. This involves in depth understanding of all administrative system product invoicing and group insurance requirements processes and addition this may involve training for Third Party Administrators;

Plan prepare and execute a proactive service visitation strategy for groups within your block of business and promote Medavie services and technology.

Required to participate in finalist presentations trade shows wellness fairs advisor information meetings and employee education sessions. This includes understanding customer requirements creating and delivering meaningful interesting and accurate presentations and associated documentation.

Qualifications :

Post-secondary degree in a related discipline or equivalent experience.

At least one to three years of work experience in group insurance.

Have a good understanding of group health dental life and disability insurance plans.

Hold or be in the process of obtaining a designation in the field of insurance (an asset).

Have a valid drivers license.

Be willing to travel sometimes for more than a day.

Knowledge & Skills :

Public speaking or presentation skills

Strong computer skills and experience working with the Microsoft Office Suite Salesforce and WebEx.

Language : Bilingualism (French and English) is considered an asset.

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We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment retention advancement and compensation are fair and accessible while following all relevant human rights and privacy laws . We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process please email : .

Required Experience :

Unclear Seniority

Key Skills

Sales Experience,B2B Sales,Time Management,Customer Service,Cold Calling,Retail Sales,Territory Management,Upselling,Product Demos,Outside Sales,Medicare,negotiation

Employment Type : Full-Time

Experience : years

Vacancy : 1