Group Sales Service Representative

Medavie; Ontario; On-site; CAD 55,000 - 75,000; Full time

Job summary

A national health solutions partner is seeking a Group Sales Service Representative to support the sale and retention of group insurance plans. The role demands strong customer service skills and the ability to manage complex inquiries. Candidates should have a post-secondary degree and 1-3 years of experience in group insurance. Bilingualism is considered an asset. This position offers a dynamic work environment aimed at improving the wellbeing of Canadians.

Qualifications

• At least one to three years of work experience in group insurance.
• Good understanding of group health, dental, life and disability insurance plans.
• Valid driver's license and willingness to travel.

Responsibilities

• Coordinate resolution of issues and inquiries with multiple departments.
• Collaborate on new groups' setup and communication project plans.
• Conduct Group Administrator training sessions.
• Execute a proactive service visitation strategy for groups.
• Participate in finalist presentations and employee education sessions.

Skills

Public speaking or presentation skills

Strong computer skills (Microsoft Office Suite)

Experience with Salesforce and WebEx

Bilingualism (French and English)

Education

Post-secondary degree or equivalent experience

Job description

Position Type:
Permanent

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

The Group Sales Service Representative (Account Associate) works closely with Account Executives and interacts extensively with other operational areas within Medavie Blue Cross to support the sale and retention of group insurance plans. As a member of the Client Service Team, the Account Associate is involved in all aspects of the group sales process including plan set up, maintenance, renewal, and ongoing proactive service.

The position involves frequent contact with external customers and consultants including face to face, written and verbal communication. Success in this role demands a strong commitment to customer service and building solid business relationships with customers; working collaboratively with numerous internal contacts to maintain service standards; excellent time management and attention to detail. Our image in the external marketplace relies heavily on how our customers are serviced.

Key Responsibilities:

• Coordinate resolution of basic and complex issues and inquiries, often with multiple departments and target dates, and accurately communicate results to the customer/advisor/consultant; review and interpret contracts and financial agreements to respond to inquiries and disputes, and/or assist customer with union grievances;
• Collaborate with the new business installation team on the set up of new groups. This may include completion of various online enrolment and reporting tasks. Plan and execute detailed communication project plans for both new and existing customers. This includes the creation of custom educational documents and co-ordination with internal brand and marketing teams to ensure corporate compliance requirements are met for all materials;
• Required to plan and execute Group Administrator training sessions. This involves in depth understanding of all administrative, system, product, invoicing, and group insurance requirements, processes and guidelines. In addition, this may involve training for Third Party Administrators;
• Plan, prepare, and execute a proactive service visitation strategy for groups within your block of business and promote Medavie services and technology.
• Required to participate in finalist presentations, trade shows, wellness fairs, advisor information meetings, and employee education sessions. This includes understanding customer requirements, creating and delivering meaningful, interesting, and accurate presentations and associated documentation.

Qualifications:

• Post-secondary degree in a related discipline or equivalent experience.
• At least one to three years of work experience in group insurance.
• Have a good understanding of group health, dental, life and disability insurance plans.
• Hold or be in the process of obtaining a designation in the field of insurance (an asset).
• Have a valid driver's license.
• Be willing to travel, sometimes for more than a day.

Knowledge & Skills:

• Public speaking or presentation skills
• Strong computer skills and experience working with the Microsoft Office Suite, Salesforce and WebEx.
• Language: Bilingualism (French and English) is considered an asset.

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We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws . We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: [e-mail] .